Onsite It Technician

Company Overview
At Gerber Childrenswear we stand for quality, everyday comfort, and safety. From the clothes we design, to the fabrics we select, to our focus on sustainability and community, we have got what baby needs for their first 1000 days and from one generation to the next. 
Our Team 
Our mission is to be trusted partner to those all responsible for the parenting journey.  We do this by seeking every day to answer the question - Will this be safe and bring comfort and joy to every child?  
We are dedicated to our mission and passionate about collaboration, moving quickly, breaking down barriers, leveraging technology, eliminating bureaucracy and constantly striving to evolve. Our cultural foundation is built on quality, trust, and value, all bundled together in 90 years of happy little clients while focused on continuously improving to ensure many more years of happy little clients. 
Position Summary
The Onsite IT Technician coordinates IT technical support to the local IT Support Desk to maintain operations for business personnel and equipment. Provides technical assistance to facility personnel pertaining to E-mail, basic computer needs, trouble-shooting issues, contact for local service providers and acting as the main IT contact at assigned facilities. Provides technical assistance to other groups within the Gerber IT organization on project development, testing and implementation.
Key Areas of Responsibility

• Perform primary analysis for incidents and requests sent to the Global Service-Desk for our Jedburg facility.
• Answer customer telephone calls for various levels of IT support, open incidents on their behalf.
• Provide desktop support services and guidance to customers and team members.
• Maintain global hardware and software inventories.
• Gather all required information and provide first level support for incidents and requests.
• Primary analysis and data gathering of information for application incidents.
• Manage and supervise IT related issues in the fulfillment center.
• Plan and manage additional readiness of IT equipment and services during high season (Holiday season).
• Act as the main contact for our Global IT department at the Jedburg Fulfillment Center.
• Work closely with facility management team as well as the IT leadership team to assist in implementation of projects, procedures, policies and goals.
• Evaluate device connectivity, Internet and MPLS circuits and traffic. Work closely with our operation center and telecom group to troubleshoot and fix any issues related to RF, wireless, Internet and MPLS connectivity.
• Be the facility IT contact for vendors and service providers. Coordinate services, repairs, upgrades or moves of our data and voice circuits as needed.
• Schedule and supervise the service maintenance of IT related equipment.
• Provide support on RF uptime connectivity at assigned facilities by providing configuration and troubleshooting for scan guns and truck mount RF devices.

Qualifications

• Minimum 1 - 2 years’ working experience with Windows 10 and 11.
• Tech must be comfortable with all facets of PC, laptop hardware, setup, and maintenance, including installation and configuration of hard drives, NICs, printers, and other PC accessories.
• Experience working with and troubleshooting the following software: AD, Client Access, MS Office
• Basic understanding of routers, firewalls, and switches.
• CompTIA A+ Certification is a plus.

Core Competencies

• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills, and person management skills, basic understanding of Warehouse Management Systems
• Ability to analyze user calls and issues to effectively resolve issues
• Ability to work and perform well under pressure, flexibility in adapting to change environment
• Excellent knowledge of MS office suite and Office 365
• Availability for uncommon working schedule (ex: Shift schedule)
• 1-2 years’ experience within a help desk environment
• Basic knowledge of Account Management, File & Security permissions
• Basic knowledge of Mobile Device services and Management tools

 

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