Online Engagement Specialist

Online Engagement Specialist

Job Description

The Online Engagement Specialist will play a crucial role in enhancing our online presence, engaging with our audience across various digital platforms, and fostering meaningful relationships with customers, technicians, and distributors. This role requires a combination of technical savvy, communication skills, and a passion for renewable energy. The Online Engagement Specialist is the front-line resource responsible for supporting EG4 product users.

A successful candidate must be able to:

• Multitask: You will be required to handle multiple issues simultaneously while speaking with several people, and multiple companies
• Speak Professionally: Anytime you speak with customers, distributors, or technicians, you will be speaking on behalf of EG4.
• Provide Next Level Support: Responsible for driving solution implementation, providing proactive and reactive customer support on many public platforms.
• Monitor forums, social media accounts, and other relevant digital channels to identify brand sentiment.
• Respond to all comments and requests on time ensuring that our comments give value and build relationships with our customers.
• Stay up to date on audience engagement best practices

A successful candidate will demonstrate:

• Strong technical aptitude
• Problem-solving skills and attention to detail.
• The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
• The ability to understand the business needs of an emerging company in a unique market segment and be able to adapt solutions to best fit those needs even though they may not be in scope or a singular product or offering.
• Experience with web and social media analytics and management tools
• Attention to detail and ability to effectively multi-task.
• The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism.

Qualifications:

• Previous Field Application experience is a plus!

Previous experience in a customer service or technical support role is preferred. Willingness to earn PVA within the first 6 months.

• Experience with web and social media analytics and management tools

Physical Requirements:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

EG4 Electronics Perks:

• Medical.

• Dental.

• Vision.

• Supplemental life.

• PTO.

• Company-branded merchandise.

• Community events.

• Company-funded continued education opportunities.

• Discounts and perks through locally owned businesses.

• Free Lunch Fridays!

EEO Statement:

• EG4 Electronics is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.