Customer Engagement Specialist

We are a leading company committed to delivering exceptional customer experiences. We are seeking a dynamic and enthusiastic individual to join our team as a Customer Engagement Specialist. If you have a passion for building relationships, fostering customer loyalty, and creating positive interactions, we want to hear from you!

Please read before you apply:
- Must be at least 18 yrs of age or older
- Must NOT a criminal background less than 7 yrs ago

- Must reside in Houston

Responsibilities:

* Customer Interaction:

* Act as a primary point of contact for customers, engaging with them through various channels

* Build and maintain positive relationships by providing personalized and attentive support.

* Proactive Outreach:

* Initiate proactive communication with customers to gather feedback, address concerns, and ensure satisfaction.

* Customer Onboarding:

* Facilitate the onboarding process for new customers, ensuring a smooth transition

* Product Knowledge:

* Develop a deep understanding of our products/services to effectively communicate their features, benefits, and value proposition to customers.

* Issue Resolution:

* Handle customer inquiries, concerns, and complaints with empathy and efficiency, striving for first-contact resolution whenever possible.

* Collaborate with other departments to address and resolve complex issues.

* Feedback Collection:

* Gather customer feedback through surveys, reviews, and direct communication, providing insights to improve products and services.

* Customer Retention:

* Implement strategies to enhance customer retention, including loyalty programs, special offers, and personalized communications.

* Collaboration:

* Work closely with cross-functional teams, including marketing, sales, and product development, to ensure a cohesive customer experience.

* Data Analysis:

* Analyze Customer Engagement metrics to identify trends, opportunities, and areas for improvement.

* Prepare reports on customer satisfaction and engagement for management.

Qualifications:

* Experienced in Marketing, Business, Communications, or related field but NOT required

* Proven experience in customer service or Customer Engagement roles.

* Excellent communication skills, both written and verbal.

* Strong interpersonal skills with a customer-centric mindset.

* Ability to multitask and prioritize in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: $750.00 - $1,000.00 per week

Expected hours: 20 – 60 per week

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person