On-Site IT Help Desk Specialist

If you’re dedicated, ambitious, and a forward thinker, then BrandMuscle is the right place for you. We partner with some of the world’s largest and most exciting brands to scale their marketing efforts across complex local markets.

About BrandMuscle
BrandMuscle makes channel marketing easy by empowering brands to activate and amplify local markets with award-winning services and SaaS. Our flexible ecosystem of solutions helps brands drive revenue through local affiliates and protects businesses against legal, fiduciary, and other compliance risks. The BrandMuscle platform pairs cutting-edge technology with proven marketing services to support highly regulated verticals.

More than 1.5M local businesses seamlessly scale corporate branding, messaging, and demand generation with our tools that engage customers and increase ROI. With our robust ecosystem, you can address every aspect of local channel marketing and unleash hyper-local activation for affiliates.

About the On-Site IT Helpdesk Specialist
The Help Desk Specialist is an integral part of the IT Help Desk team, which is responsible for the management, maintenance, and repair of all employee technology assets, including PCs, software, peripherals, and other technology-related systems to ensure a best-in-class experience. Help Desk Specialist supports a world-class support experience through implementing recognized industry best practices, along with emerging industry practices. The ability to assess, troubleshoot, and resolve technical issues while interacting with employees, managers, and local Technology Engineering staff is essential for success in this position.

Responsibilities

• Efficiently and effectively, respond to online requests, telephone calls, and email requests for technical support remotely
• Document, track, and monitor the problem using applicable systems and tools
• Coordinate and accommodate a variety of priorities in a fast-paced environment
• Troubleshoot and resolve technical issues and escalate to the Technology Engineering team when warranted
• Demonstrate a hands-on, high-energy work ethic and champion a team player attitude
• Participate in team collaboration through idea-sharing and brainstorming sessions
• Ability to follow a well-focused work plan that results in measurable success.
• Coordinate with other teams or specialists to resolve an issue.
• Monitor IT Infrastructure and follow SOP to report and escalate issues.
• Responsible for the resolution of escalated issues of higher difficulty

Requirements

• Bachelor’s degree in Information Technology or a related field preferred
• 2 to 5 years of desktop and employee support experience in an enterprise environment
• Strong knowledge of Microsoft Desktop (Windows WIN10/11) and basic knowledge of server systems, MS Exchange/Office 365/Outlook, Active Directory, remote desktop, and MS Office 2016/2019
• Solid understanding of networking basics, such as TCP/IP, DNS, DHCP, routing, VLAN, VPN, and Wireless networks
• Knowledge of Apple products preferred
• Provide excellent customer service
• Excellent communication skills, both verbal and written is a MUST
• Detail oriented and self-motivated
• Excellent organizational skills

Life at BrandMuscle
The culture and people at BrandMuscle are key to our success. We believe in putting clients first, but our employees are at the core of everything we do. We love to give back to our communities through volunteer work and act as ambassadors for our clients, investors, and the organization. No matter the role – all members of the BrandMuscle Team contribute to the success of the company. We believe in sustainability and Diversity & Inclusion – for our staff and the vendors and partners we work with. We hold each other accountable and do the right thing for our clients, the company, and one another.

Follow us on LinkedIn for an inside look into being a BrandMuscler.

Benefits

• Competitive insurance benefits for you, your family, and your pets.
• Employee-led Diversity and Inclusion Committee.
• Awesome rolling PTO package, including days off to volunteer and for your birthday.
• Learning and development opportunities including a formal Leadership Development program.
• Corporate matching 401k program.
• And more, ask us about the additional benefits!

• BrandMusclers are adaptable to change, proactive, and engaging. You can expect a welcoming environment, opportunities to grow, plenty of perks, and regular invitations to share your feedback. Apply today and get involved in shaping the future of BrandMuscle. We look forward to reviewing your application.

BrandMuscle is proud to be an Equal Opportunity Employer  

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