It Help Desk Analyst Ii

Responsibilities:

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

Requirements:

• 3+ years working as a Help Desk specialist or similar role.
• Advanced knowledge of computer hardware systems
• Experience with ticketing system
• Excellent analytical and diagnostic skills.
• Advanced knowledge of Help Desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.

Job Type: Contract

Pay: $26.00 - $30.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Cincinnati, OH 45241: Relocate before starting work (Required)

Work Location: In person