Address
Form of work
SalaryWe are looking for people who want to build a career starting with this entry level role. This position requires troubleshooting skills, technical writing skills, and the ability to multitask.
Here’s what you’ll be doing as IT Helpdesk-Data Analyst
- Investigate Desktop PC issues submitted through ticketing system; Identify and apply solutions for common computer problems
- Update existing inventory management system with current users and location of devices in production
- Install updates for windows-based server operating systems
- Create/disable Active Directory user accounts for new hires and terminating employees
- Investigate error reports generated and review with team manager to correct any issues
- Document and maintain all technical procedures in easy to follow how-to guides
- Review support tickets and assist where possible to ensure timely response to all IT related requests
QUALIFICATIONS
- Associates Degree or higher in a computer related discipline
- Strong working knowledge of Server/Client applications including Microsoft Exchange
- Basic understanding of the following preferred: SQL, Windows 10 environment, Office365 Apps such as Word and Excel.
- Work on site no remote working
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Cleveland, OH 44114 (Preferred)
Ability to Relocate:
- Cleveland, OH 44114: Relocate before starting work (Required)
Work Location: In person
