It Help Desk Specialist

**This role offers a voluntary fully remote option, however candidates must live within commuting distance of our Cleveland office

Please use the following link to apply on our company website: https://jonesdaystaffrecruitselfapply.viglobalcloud.com/viRecruitSelfApply/RecDefault.aspx?FilterREID=6&FilterJobCategoryID=5&FilterJobID=168

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Help Desk Specialist provides timely, responsive, and accurate support and problem resolution to the Firm's lawyers and staff. Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications. Training will be provided.

Various shifts available based on operational needs.

Examples include:

Mornings, 12:00 AM – 8:00 AM, 5 days per week to include Sat/Sun

Days, 10:00 AM – 8:00 PM, 4 days per week may include Sat/Sun

Evenings, 2:00 PM – 12:00 AM, 4 days per week to include Sat/Sun

Required Qualifications:

• Bachelor’s degree with a major in computer technologies preferred.
• Previous experience as Help Desk Specialist or in an IT related support role preferred.
• Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
• Proficient with MS Office, Outlook, and Windows 7/10 preferred.
• Strong leadership, organizational, and excellent written and verbal communication skills are essential.
• Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.
• Aptitude for learning new software products and applying troubleshooting skills to assist callers.
• Able to work with minimal supervision as well as work in a team environment.

Disclaimer: We offer competitive compensation and benefits. The amount or range listed in this job posting is generated by Indeed, not provided by Jones Day. Actual salary will vary based on candidate qualifications, education, and experience level.

Jones Day is an Equal Employment Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Cleveland, OH 44114