On-Premise Operations Supervisor

On-Premise Operations Supervisor (OPOS)
Organization Name: Buffalo Rock Company
Website: https://www.buffalorock.com/careers/
Job Department: On-Premise
Reports to: Franchise On-Premise Manager
Work Schedule: May require additional hours not scheduled; Must be flexible
Job Type: Regular
FLSA Status: Exempt
Other Information: 50% Salary 50% Commission.
Job Description
Summary/objective
The On-Premise Operations Supervisor (OPOS) is a key member of the On-Premise team whose primary duty is responsible for the day-to-day Supervision and Management of the employee-partners assigned to him/her, as well as maximize profits, sales and distribution of all the products as well as responsible to lead the development of employee-partners by training employees in the operational function at the franchise level, including training and evaluating new employees and on-going training of employee-partners working in the operations function. This includes both formal and on-the-job training in the delivery and merchandising of Buffalo Rock Company products in accordance with BRC Standards.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. May require travel. May be required to be on-call.
• Provide/facilitate on-the-job training for new employee-partners and the on-going training for veteran employee-partners and perform/participate in evaluations, as necessary.
• Ensure all assigned employee-partners are kept trained and updated on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Franchise, and Corporate Security Manuals), BRC Standards (product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Train employee-partners to service all accounts in accordance with BRC Standards and Franchise Policy for service frequency.
• Develop and maintain positive professional customer relationships.
• Must cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed.
• Understand all assigned sales objectives.
• Understand the service of all accounts with BRC Standards using all Corporate and Franchise defined merchandising standards through the individual and the combined efforts of the assigned Employee-partners.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company information pertinent to mutual business needs.
• Adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Communicate all transshipping activity in accordance with Company Policy and Procedures.
• Take ownership of Buffalo Rock Purpose and Core Values to ensure the group's success.
• Notify Franchise On-Premise Manager of any change to an existing account, including ownership or closure, etc., and all new account opportunities.
• Properly complete all required paperwork to Company Policy and timeline.
• Train employees to monitor all assigned accounts for CDA compliance.
• Train employee-partners to communicate daily any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Train employee-partners to ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under BRC Standards.
• Help support the attainment of Strategic Execution Objectives.
• Maintain BRC standards per account.
• Execute and achieve all account program key objectives.
• Train employee-partners to properly rotate all products in accordance with BRC Standards.
• Assist management in reporting competitive activity, achieving departmental goals and metrics.
• Attend all scheduled meetings requiring your presence and / or participation as directed.
• Train employees to adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.

Competencies
• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Science - Using scientific rules and methods to solve problems.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination- Adjusting actions in relation to others' actions.
• Instructing- Teaching others how to do something.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion- Persuading others to change their minds or behavior.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Supervisory responsibilities
Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.
Work environment
• In an Enclosed Vehicle or Equipment
• Indoors, Environmentally Controlled
• Indoors, Not Environmentally Controlled
Physical demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
F
Manually Manipulate
C
Grasp
C
Reach Outward
C
Reach Above Shoulder
F
Speak
C
Climb
O
Crawl
O
Squat or Kneel
F
Bend
F
10 lbs. or less
F
11-20 lbs.
F
21-50 lbs.
O
51-100 lbs.
O
Over 100 lbs.
N
Push/Pull
12 lbs. or less
F
13-25 lbs.
F
26-40 lbs.
F
41-100 lbs.
F
Required education and experience

• Education: High School Diploma or General Education Degree (GED); Required.
• Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive
• Experience: Must have at least (1) Year On-Premise Experience, Six Months BRC On-Premise or Service Experience or management approval); Required
• Certifications and Licenses: Must have a valid state driver's license, for state of residence, with a good driving record.

Tools and Technology
Tools- Telephones, scanners, desktop/laptop computers
Technology- Software: VIP, Seed, ADM, UXT, RAS, TimeClock Plus scheduling software
Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Affirmative Action/EEO statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.
Other duties
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.
Applicant/Employee-Partner Date
Interviewer/Supervisor Date