MUSEUM OPERATIONS SUPERVISOR

MUSEUM OPERATIONS SUPERVISOR
OVERVIEW
The purpose of this position is to maintain the mission, vision, and spirit of the US Space & Rocket Center and ensure that high-quality customer service standards are met for all guests and employees in the area of responsibility. These areas include Museum Operations, Ticketing Operations, Museum Simulator Operations, and Theater Operations.
RESPONSIBILITIES
Essential Functions

1. Museum Operations
   
   1. Ensure all employees are properly trained and all areas are staffed at the approved staffing levels for high customer service.
   2. Assist in the development of new workshops, demonstrations, and labs.
   3. Assist in scheduling museum programs to meet or exceed guest expectations while remaining within set labor dollars.
   4. Assist with the development and enhancement of specialty programs.
   5. Assist in the organization and operation of daily groups and "Ultimate Field Trips."
2. Organization and Staffing
   
   1. Formally and regularly communicate with staff all relevant and appropriate operational and corporate information.
   2. Ensure that safety standards are understood, enforced, and followed by all staff.
   3. Meet or exceed the expectations of the Museum Manager and Director of Museum Operations for employee selection, hiring, orientation and affiliation, evaluation, and discipline.
   4. Ensure that staff is instructed and informed of Center and departmental policies and procedures and follows set policies and procedures.
   5. Meet or exceed the expectations of the Museum Manager and the Director of Museum Operations for the accurate and timely completion of related tasks and assignments.
3. Museum Exhibits and Quality Assurance
   
   1. Ensure that exhibits are always functional and operational and provide appropriate communication to necessary departments to repair exhibits for our guests' enjoyment.
   2. Ensure through constant museum walk-throughs that all staff are engaging customers and staffed appropriately for maximum guest experience.
4. Simulator Operations
   
   1. Meet or exceed Rocket Center professional and safety standards for the safe, effective, and efficient operation of all museum simulators (rocket park and indoor museum)
   2. Perform safety checks, and complete required checklists proper to opening simulators to ensure correct and safe operation.
   3. Report any simulator problems or malfunctions to the Simulation Technical staff promptly.
   4. Meet or exceed the expectations of the Museum Operations Manager for providing guests and trainees with a quality and sage simulator experience.
   5. Maintain a clean, organized, and safe working environment for guests, trainees, and employees.
5. Ticketing Operations
   
   1. Understand all the intricacies and nuances of TAM, the ticketing software used throughout the museum.
   2. Deliver high-quality customer service.
   3. Respond to and resolve guest questions and complaints promptly and in a manner that reflects the Mission and Spirit of the Rocket Center.

Supervisory Responsibilities:
Level of Supervision: Supervisor
Travel Required:
QUALIFICATIONS
Required Education

• BS Degree in Business, Communication, Marketing-PR, Education, or closely related field required.

Required Experience

• Minimum of 3 years of closely related work experience in a similar guest relations environment with 2 years at the managerial/supervisory level OR an equivalent combination of experience and education in a similar environment.

OTHER REQUIREMENTS

• Candidates must be organized, dependable, team-focused, and flexible.
• Must be able to lead, direct, budget, and schedule staff and resources.
• Must have excellent and proven leadership skills, developed, and conducted training programs.
• Must be an outstanding role model and motivator.
• Must possess excellent verbal and written communication skills to interact effectively with guests and employees.
• Must be able to use a 101 keyboard.
• Must know DOS and Windows-based operating systems, and have some knowledge of basic computer skills.
• Must be able to use word processing and spreadsheet applications.

Physical Requirements

• Walking, and climbing (stairs) to/from other buildings to access other departments and to oversee, observe, and interact with guests and employees.
• Standing to address guest issues or assist staff in assigned areas.
• Sitting for long periods (4-6 hours).
• Carrying, and lifting items and supplies weighing up to 20 pounds to shoulder height.
• Bending, kneeling, and reaching to operate simulators and retrieve supplies.
• Sight, reading, wrist movements, feeling to operate computer terminal, cash register, etc.
• Talking, and hearing to instruct employees and assist guests in person and over the telephone.
• This position deals extensively with the public and employees throughout the organization.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT
Environmental Factors

• This position involves working in both a climate-controlled office environment and outside where exposed to various weather conditions and changing temperatures.

Expected Hours of Work
DISCLAIMERS
The U.S. Space & Rocket Center is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change with or Without Notice
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)