Address
Form of workOperations Center Supervisor
From: Gia Long, Interim CEO/President
Date: February 26, 2024
Re: EXTERNAL JOB POSTING - Operations Center Supervisor
Beginning Monday, February 26, 2024, Riviera Utilities will begin taking applications to fill a job vacancy for Operations Center Supervisor. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.
QUALIFICATIONS
Education and Experience:
Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study and twelve (12) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry, or an equivalent combination of education and experience. At least 2 of the 12 years’ experience must include managing employees or other related experience.
Special Qualifications:
Position requires experience and training in leading and managing other. Ongoing training and education is required for positions requiring employee management.
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
Applications accepted for the open position through Friday, March 8, 2024. Interested individuals should go to our website at www.rivierautilities.com to review the Job Descriptions for this opening, click on the Application link, complete the application, and submit it by the deadline.
In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.
Salary Range: $75,344 - $120,551 Pay Grade 115
Department: Administration – Operations Center
Pay Grade: 115
FLSA Status: Exempt
Reports to: Operations Manager
Effective Date: July 30, 2018
JOB SUMMARY
This is a supervisory position is responsible for a 24 hour Operations Center which monitors a power system, a cable TV system, a natural gas system, a water system, and a waste water system. The position manages System Operator Trainees and experienced Operators, schedules and reviews work, handles the most complex and difficult switching orders and clearances, resolves problems, coordinates with Engineers and other personnel, and responds to requests.
JOB FUNCTIONS
Essential Functions:
- Plans for future requirements and staffing needs based on projects and plans of Riviera Utilities.
- Manages the activities of Systems Operator Trainees, Systems Operators I and II, and Senior System Operator by providing guidance, answering questions, resolving interpersonal issues, reviewing switching orders for accuracy, and dealing with complicated work orders and outages.
- Evaluates employee performance, discusses performance problems, implements progressive discipline, approves leave, and handles interpersonal conflicts.
- Trains new employees or ensures proper training is received; monitors performance progress and locates or develops needed training as technology changes.
- Records, compiles, and organizes operational data into computer reports and spreadsheets regarding power demands, usage, outages, response times, and other service information.
- Monitors utility systems using SCADA or other software systems.
- Monitors and operates the Outage Management System.
- Communicates, receives and transmits information, and provides assistance to all field personnel.
- Communicates outage information and operational problems to appropriate Managers/Superintendents/Engineers.
- Receives and dispatches services related to collections, disconnects, reconnects of meter activity, trouble calls, outages, and calls for service trouble calls during shift using radios and other communication equipment.
- Updates the switching board using information obtained from Engineering Department.
- Monitors and operates the Outage Management System software.
- Accurately records outage start times, device locations, outage causes and outage end times. Update the outage screens as necessary.
- Issues Hot Line Work Permits (HLWP) using SCADA system and by directing all switching related to HLWP; maintains all paperwork related to HLWP.
- Writes switching orders on transmission and distribution system for approval by supervisor and directs all switching associated with switching orders.
- Issues and directs all types of switching clearances to crews in the field as received from supervisor and Engineering Department.
- Records, compiles, and organizes operational data into computer reports and spreadsheets regarding power demands, usage, outages, response times, and other service information.
- Obtains weather information important to system operation and take appropriate action as necessary.
- Helps coordinate activities between Riviera Utilities and power suppliers on repair and patrol of their lines during routine and emergency conditions.
- Responds to Riviera burglar alarms, security, fire alarms, and use of facilities after hours.
- Maintains Outage Logs/Software and Switching Logs.
- Maintains records and logs as required by operating procedures.
- Communicates with power companies, emergency and law enforcement personnel, utilities, and customers regarding outages, location of lines, switching and power restoration, security lights, and other Riviera business.
Other Functions:
- Assists other departments as assigned.
- Works twelve hour shifts, eight hour shifts, weekend work, holiday work, relief work and overtime when required.
- Continued career development will be required and may include traveling.
- Performs other related duties as required/assigned.
QUALIFICATIONS
Education and Experience:
Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study and twelve (12) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry, or an equivalent combination of education and experience. At least 2 of the 12 years’ experience must include managing employees or other related experience.
Special Qualifications:
Position requires experience and training in leading and managing other. Ongoing training and education is required for positions requiring employee management.
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
Knowledge, Skills, and Abilities:
- Knowledge of basic math, algebra, geometry, and their applications.
- Knowledge of transmission, switching, control and operation of electrical systems. Includes knowledge of current, conductors, insulators, circuits, transistors, breakers, transformers, capacitors, wiring, NEC, etc.
- Knowledge of electronic equipment, circuit boards, processors, and other electronic devices.
- Knowledge of computer systems, hardware, connectivity, troubleshooting, and software.
- Knowledge of safe work habits in the performance of all job duties.
- Knowledge of basic supervisory and management concepts (ex: scheduling, training, coordinating, delegation) to provide direction and guidance to Systems Operators.
- Knowledge of leadership principles and practices such as: authenticity, integrity, humility, motivation, communication, service, influence, recognition, collaboration, and innovation.
- Skill in active listening to include giving full attention to what people are saying, asking questions as appropriate, and not interrupting.
- Skill in problem solving by using logic and reasoning to evaluate information, consider alternatives, make decisions based on the situation at hand, and handling minor interpersonal issues between employees.
- Ability to supervise employees to include scheduling and assigning work, establishing and applying standards for performance in a fair and impartial manner, distinguishing between effective and ineffective procedures and job performance, motivating performance, administer discipline fairly and equitably, interpreting and implementing instructions by management, explaining or demonstrating work techniques, and sharing appropriate information as needed to accomplish the mission and goals of the department.
- Ability to read and understand Riviera Utilities’ Employee Handbook, Safety Manual, and other departmental operating manuals.
- Ability to read, understand and use electrical symbols, maps and circuit diagrams, geographical maps, diagrams, blueprints, as well as equipment and operations manuals to restore service and operate the power system.
- Ability to communicate clearly, accurately, and timely with customers, the public, other employees, and representatives from other utilities, power companies, and emergency personnel in person, over the phone, and via the radio.
- Ability to recognize when there is a problem or whether it is likely to develop into a problem based on available data.
- Ability to apply general rules to specific problems to produce answers and solutions.
- Ability to combine pieces of information to form general rules or conclusions; finding relationships among seemingly unrelated events.
- Ability to understand Riviera Utilities’ electrical distribution/transmission system.
- Ability to make decisions, manage time, coordinate actions, and handle multiple priorities at one time to respond in a timely manner to inquiries and issues from other personnel and the public.
- Ability to write legibly and with clarity.
- Ability to operate departmental equipment such as: computers, SCADA system, Outage Management System, Customer Information System, copier, printer, radios, phones.
- Ability to assist in the maintenance of electronic equipment such as: computers, printers, radios, etc.
- Ability to view multiple screens of computer data, indicators and symbols, and process information from a variety of sources (ex: phone, radio, reports) to ensure proper operations.
- Ability to manage an Operations Center to include establishing a plan, developing procedures, coordinating the efforts of multiple work groups, and responding to unplanned events in a calm, professional manner.
- Ability to operate small office equipment, including copy machines or multi-line telephone systems.
- Ability to operate a computer/workstation with multiple monitors.
- Ability to operate highly technical computer applications, such as GIS or CAD.
- Ability to have regular and predictable attendance at work.
PHYSICAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
- Pulling: sufficient to use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
- Reaching: sufficient to extend hand(s) and arm(s) in any direction.
- Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Standing: Particularly for sustained periods of time.
- Talking: sufficient to express or exchange ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Visual Acuity: sufficient to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
WORK ENVIRONMENT
The work environment is primarily that of an office job and the noise and temperature levels are moderate. The job may require working outside in a variety of weather conditions on rare occasions.
To perform this job successfully, an individual must be able to perform the job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
