Supervisor, Network Operations

The Supervisor, NOC oversees the maintenance and repair of the Enterprise or Transport NOC and is a subject matter expert on the Network and platforms. They also possess a highly developed understanding of the network, documentation systems & procedures. The Supervisor, NOC is also a high-level technician, or subject matter expert, on various areas or technologies in the network with highly developed troubleshooting abilities.

Essential Duties & Responsibilities:

• Supports all Change Control Management functions in the network.
• Evaluates impact of both internal and external scheduled network events to help determine and support Change Management.
• Subject Matter Expert(s) of various portions/systems on the network.
• Takes escalations from Tiers 1 and 2 within the NOC.
• Helps coordinate escalations out of the NOC to OPS and Engineering.
• Coordinates all maintenance events across the network.
• Troubleshoots more complex systems/networks within the Uniti Network.
• Assist in circuit provisioning in areas of expertise within the network.
• Troubleshoot/resolve SLA violations/issues.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• 2-5 years NOC experience or equivalent.
• College degrees welcomed but not required.
• Industry certifications encouraged and possibly required for certain roles.
• Either a SME on a platform/area of the network or has a vast knowledge of multiple systems within the network.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, and walking.
• Bending, stooping, climbing ladders and crawling.
• Keyboarding/typing.
• Long hours involving overtime and weekends as necessary.
• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
• Ability to work flexible hours including evenings, holidays, and weekends.

Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.