Office Supervisor - Pediatrics - Westfield

About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Essential Job functions:

• Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Director. Serves as a role model and consultant for staff.
• In collaboration with the Clinical Coordinator/Director, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports.
• Coordinates training of all staff.
• Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
• Works with QI and Clinical Services to implement and create action plans for SMG clinical quality improvement process at the POD level. This includes ensuring the utilization of the CQS Physician Dashboard.
• Advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record.
• Takes a lead role in POD program development in order to foster an increase in clinical services, advancing technology and further interdepartmental coordination of care.
• Works with the physician POD Liaison to ensure efficient office operations, adjustments in workflow as necessary, overall smooth functioning of the department and compliance of SMG policies.
• Maintains and expands staff competencies by implementing ongoing internal education programs and encouraging participation in outside continuing education.
• Works with the physician POD Liaison to ensure the extraordinary customer service quality is provided to our patients.
• Anticipates staff training requirements to maintain smooth department functioning. Cross trains personnel to other functions where appropriate.
• Provides status of office operations to the clinical practice manager in a timely manner. Collaborates with clinical practice on departmental functioning, efficiency and growth opportunities.
• In collaboration with the physician POD Liaison, holds monthly staff meetings, attends clinical practice manager's meetings.
• Consults and communicates with other departments in a professional manner. All other duties as assigned.
• Responds effectively in emergency situations, adequately trains staff in emergency response protocols and policies. Acts as a patient advocate, upholding patient rights.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA): reports compliance concerns; Ensures utilization of resources for resolution of issues.

General Job functions:

• Other duties as required.

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Allergens: dust, mold and/or pollen
• Combative Patients / Visitors
• Education, Certification, Computer and Training Requirements:
• Associate's Degree Required; Bachelor's Degree, Preferred
• 2-4 Years related work experience required, 5-8 Years preferred
• Basic Life Support (BLS), preferred.
• Valid Drivers license and Auto Insurance, required
• Advanced Cardiac life Support (ACLS), preferred.
• Worked directly Ability to communicate in English, both orally and in writing
• Strong interpersonal and organizational skills
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy

• Ability to use problem solving, critical thinking and priority setting skills
• Knowledge of current nursing practices and protocols
• Ability to lead and manage a team with Physicians, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment, EHR , PMS
• Patient care equipment
• Departmental/Ancillary systems as appropriate

Travel:

• Travel to satellite locations for meetings

About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.