Ticket Office Supervisor - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Box/Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing systems.

THE DAY-TO-DAY:

• Support the Manager in building, maintaining, and seeing through to fruition all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
• Maintain internal and external show information and outside property sales in the ticketing systems; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage and show sales
• Assist with financial aspects of the department & settlement reports
• Generate daily reports on all events for senior leadership, management, and promoters
• Maintain a strong working relationship with other departments within MGM as well as with promoter partners
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Has experience in Box Office/ticketing, events, live entertainment in a casino setting.
• Two (2) years of previous Ticket Office experience.
• Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host
• Can handle multiple tasks at one time.
• Has a flexible schedule.
• Looks forward to working with a team to provide positive experiences.
• Describes themselves as an energetic individual.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!

Job Types: Full-time, Part-time

Pay: From $22.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Weekends as needed

Experience:

• Box/ticketing office: 2 years (Required)

Ability to Relocate:

• Atlantic City, NJ 08401: Relocate before starting work (Required)

Work Location: In person