Office Manager / Customer Service

CRS Marble & Granite is a family owned company that is rapidly growing and expanding. We are looking to add to our team in the Triangle market, and would love to meet you if you feel you are the right match for us!

To perform this job successfully, the ideal candidate must be able to do the following:

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound sales calls and make outbound sales calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Partners with Sales Representative to keep account transactions and literature up to date.
• Practice Customer focus, collaboration, and communication with team
• Retains up to date knowledge of company products
• Maintain organization and cleanliness of office and showroom.
• Performs additional duties as required and or requested.
• Must be available to work 1-2 Saturdays per month (half-day)

Additionally the candidate must meet the following education and experience requirements:

• Excellent oral and written English language communication skills
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Computer literate, familiar with Windows.
• Familiar with Google Suite and/or MS Office

EDUCATION and/or EXPERIENCE:

• High School Education Required
• Minimum 2 years’ Customer Service experience
• Experience in the home design/construction field is a plus.

There are bonus potentials and many other incentives offered. If you possess the required skills, understand values of our unique and loyal customers, and are willing to have a winning attitude every day, we would love to meet you!

Job Type: Full-time

Pay: $18.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person