Office Coordinator - Int Med/Infectious Diseases

ETSU Physicians Department of Internal Medicine/Infectious Disease is currently seeking a Full Time Office Coordinator. ETSU Physicians & Associates is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSUHealth, Quillen College of Medicine, East Tennessee State University. ETSU Physicians was founded in 1978 and consists of 14 primary and specialty clinics. We employ approximately 275 people in clinical, administrative and support environments. We offer a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability and life insurance. 18 days paid personal time off, 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Under supervision of the Administrator, the Office Coordinator is responsible for directing and overseeing all work activities of front desk clerical staff and in smaller offices the telephone room and medical records in an efficient and effective manner, ensuring accurate, efficient, and courteous processing of patient interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to, the following:

• Analyze and organize office operations and ensure office procedures are being followed.
• Evaluate office production for effective and efficient operation and recommend revised office procedures to Office Manager/Administrator for approval. If approved train office staff on new procedures.
• Assign and distribute work of administrative staff.
• Be a leader of, and train, the administrative staff.
• In some offices you may oversee participation in and adherence to compliance program.
• Oversee coding, charges entry and cash control to ensure corporate compliance.
• Be cross trained in all office duties to be able to cover in the absence of office staff, as well as to be knowledgeable in all areas of the office for effective leadership.
• Answer telephone and route calls promptly and courteously; taking messages and distributing when appropriate.
• Oversee the telephone, electronic mail and facsimile services.
• Greet and register patients/guests courteously; determining their needs and direct them to the proper place or person.
• Schedule patient appointments in an efficient and courteous manner.
• Check out patients to include scheduling follow up appointments.
• Assist Administrator in a variety of administrative matters as requested.
• Prepare various reports for management.
• Maintain patient records filing system for all documents as requested.
• Maintain doctor’s schedules.
• Order and maintain adequate supplies for the administrative office.
• Prepare daily deposit.
• Process and enter daily outpatient charges into APM.
• Act as liaison between Administrator and office staff as well as between all ETSU Health departments.

EDUCATION AND/OR EXPERIENCE: High school diploma with completion of business classes; or Associates Degree. Bachelor’s Degree preferred. Successful completion of an ICD-10 and CPT coding course and/or coding experience is preferred. Supervisory experience preferred. Must also have experience in “front Office” in a medical setting.

SUPERVISORY RESPONSIBILITIES: Directly oversees employees in the front desk, telephone room, and medical records areas. Carries out responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations. Responsibilities include assisting with hiring decisions and training employees; planning, assigning, and directing work; assisting with performance appraisals; addressing complaints and resolving problems.

Applicants should apply online at https://etsuhealth.org/employment

EOE/AA/M/F/Disability Vet ETSU Physicians participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Office: 2 years (Preferred)
• Healthcare Supervisory: 1 year (Preferred)
• ICD-10 and CPT coding: 1 year (Preferred)

Work Location: In person