Address
Form of workCareer opportunities at VillageMD and our operating companies
We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we're proud to say we're part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients' homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager?
When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.
We're reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what's best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.
Job Description
Job Responsibilities:
Job Requirements:
Education/Certifications/Licenses:
Key Competencies Required for Every Position:
Customer / Patient Service
Champions Summit Health's customer service standards; treats patients, colleagues, physicians, mid-level providers as true business partners and "customers" in a courteous and professional manner; appropriately identifies the needs of internal and external customers and identifies how to best support those needs; if responsible for patient care, keeps patients abreast on wait time and provides accurate information while demonstrating proper empathy and professionalism.
HIPAA (Health Insurance Portability and Accountability) Compliance
Demonstrates awareness, acceptance, and supports SUmmit Health's regulatory compliance initiatives and protocols; follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy. Applies appropriate HIPAA compliance measures to the parameters within the specific position and role within the organization. Is viewed as a HIPAA role model and subject matter expert to other members of the team and/or department.
Problem Solving and Judgement
Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can identify the significant issues; solves problems and/or seeks appropriate guidance and/or escalates appropriately to manager(s) when needed; able to work independently and make appropriate decisions based upon the specific position.
Communication
Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; keeps managers and others informed and appropriately abreast of of relevant issues; shares information; maintains calm in conflict situations; writes accurate, understandable messages.
Dependability
Reliable when it comes to attendance and punctuality; present and accessible during scheduled hours; can be counted on to complete projects/tasks meeting expected quality and timeliness expectations; demonstrates an understanding of the impact of unexpected absenteeism or schedule changes.
Teamwork
Demonstrates an ability and willingness to work collaboratively towards a common goal both internal and external (as applicable) to the business team/department. Builds and maintains effective, respectful, and constructive working relationships which support the overall team and department; demonstrates work flexibility regarding needs of the business; demonstrates an appreciation for cultural and overall diversity in the workplace.
Professional Appearance
Demonstrates professional demeanor and appearance adhering to organization standards and policies; wears appropriate attire/uniform and name tags (Summit Scrubs/Business Casual); keeps work area clean and organized.
Willingness to Learn/Continuous Learning
Demonstrates ability to learn new things in a stated timeframe; demonstrates willingness and ability to adapt to new processes, policies, and improvements in process optimization & technology changes; keeps up to date with required education, certification, licenses, and membership in professional organizations; identifies and follows up on own training needs.
Pay Range $26/hr to $30/hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we're proud to say we're part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients' homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager?
When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.
We're reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what's best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.
Job Description
Job Responsibilities:
- Site contact for Summit/CityMD/Village- calls emails, etc.
- Provide security access cards to staff as directed
- On site company contact for the building Landlord and maintenance team
- Coordinate cleaning services
- Coordinate repairs and maintenance
- Provide access for all visitors
- Assist with scheduling conference, training, & visitor rooms
- Maintain & order office supplies
- Coordinate & assist with DTO to assure offices have appropriate number of providers
- Assist with CMO & Operations Leadership scheduling
- Assist with EHR functions (remotely) as directed by Operations Leadership
- patient call backs
- appointment verifications
- follow up on delayed testing
- Assist with training new hire PSRs
- Assist with retraining PSRs
- Other duties as directed
Job Requirements:
- Excellent customer service skills
- High end retail experience a plus
- Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time
- Strong in both verbal and written communication
Education/Certifications/Licenses:
- Strong knowledge of EMR
- Computer programs, and good typing skills
- Excellent data entry skills
- Bilingual a plus
Key Competencies Required for Every Position:
Customer / Patient Service
Champions Summit Health's customer service standards; treats patients, colleagues, physicians, mid-level providers as true business partners and "customers" in a courteous and professional manner; appropriately identifies the needs of internal and external customers and identifies how to best support those needs; if responsible for patient care, keeps patients abreast on wait time and provides accurate information while demonstrating proper empathy and professionalism.
HIPAA (Health Insurance Portability and Accountability) Compliance
Demonstrates awareness, acceptance, and supports SUmmit Health's regulatory compliance initiatives and protocols; follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy. Applies appropriate HIPAA compliance measures to the parameters within the specific position and role within the organization. Is viewed as a HIPAA role model and subject matter expert to other members of the team and/or department.
Problem Solving and Judgement
Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can identify the significant issues; solves problems and/or seeks appropriate guidance and/or escalates appropriately to manager(s) when needed; able to work independently and make appropriate decisions based upon the specific position.
Communication
Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; keeps managers and others informed and appropriately abreast of of relevant issues; shares information; maintains calm in conflict situations; writes accurate, understandable messages.
Dependability
Reliable when it comes to attendance and punctuality; present and accessible during scheduled hours; can be counted on to complete projects/tasks meeting expected quality and timeliness expectations; demonstrates an understanding of the impact of unexpected absenteeism or schedule changes.
Teamwork
Demonstrates an ability and willingness to work collaboratively towards a common goal both internal and external (as applicable) to the business team/department. Builds and maintains effective, respectful, and constructive working relationships which support the overall team and department; demonstrates work flexibility regarding needs of the business; demonstrates an appreciation for cultural and overall diversity in the workplace.
Professional Appearance
Demonstrates professional demeanor and appearance adhering to organization standards and policies; wears appropriate attire/uniform and name tags (Summit Scrubs/Business Casual); keeps work area clean and organized.
Willingness to Learn/Continuous Learning
Demonstrates ability to learn new things in a stated timeframe; demonstrates willingness and ability to adapt to new processes, policies, and improvements in process optimization & technology changes; keeps up to date with required education, certification, licenses, and membership in professional organizations; identifies and follows up on own training needs.
Pay Range $26/hr to $30/hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
