Office Assistant

Job Type: Part Time (Opportunity For Full Time Down The Road)

Pay: $15-$17

Schedule: Monday - Friday (Hours TBD)

Work Location: Weather Shield Office - Rochester, MN

At Weather Shield Home Experts, we are more than just a team; we are a family dedicated to making each home a safe haven. With our services ranging from roofing and gutters to siding and insulation, we take pride in our mission to deliver unparalleled home exterior improvement services. Our company is built on the principles of service, integrity, reliability, craftsmanship, teamwork, and joy – values that ensure every project reflects our high standards and our clients' aspirations.

About the Role

The Office Assistant at Weather Shield is pivotal in ensuring our office operations run smoothly, supporting our vision to transform the home improvement industry into a realm where excellence and customer delight are the norm. Are you organized, detail-oriented, and passionate about making a difference? Here’s how you’ll contribute:

• Administrative Excellence: From managing documentation to maintaining cleanliness, you'll ensure our office is a beacon of efficiency and organization.
• Customer Journey Support: Whether it’s processing documentation or coordinating with our amazing clients, your role is crucial in amplifying our brand values of integrity and service.
• Operational Synergy: By entering leads, managing invoices, and supporting IT software issues, you'll directly contribute to our seamless operational workflow, exemplifying our commitment to teamwork and excellence.

Key Responsibilities:

• Assist with general paperwork, filing, customer review responses, website form submissions, and email inquiries.
• Promptly enter leads from email inquiries into our CRM system, and ensure they're assigned to a sales representative.
• Organize subcontractor documents and assist with insurance and DOT audits preparation.
• File and manage GAF Warranties, ensuring all steps from payment to customer notification are completed efficiently.
• Handle Menards Rebates, including printing, filing, and sending necessary documentation in a timely manner.
• Forward Work Orders from our information email to relevant team members.
• Review Quickbooks Timesheet reports to allocate hours to budgets in our CRM System.
• Manage Itel and Eagleview reports, including processing payments and tracking costs.
• Register team members for various trainings and events.
• Provide IT support for common software issues (CRM System, printers, emails, etc.).
• Complete and send rebate forms, export material orders, and manage invoices in the CRM system.
• Maintain office supplies and sales packages, coordinating with the purchasing manager as needed.
• Keep the office and bathroom clean, vacuumed, and organized.
• Support the Office Manager and reach out to customers as needed.

Ideal Candidate:

• You’re detail-oriented, with a proven ability to manage multiple tasks effectively.
• Proficiency in Google Suite (Docs, Sheets, Calendar) with a quick-learning capability for CRM systems.
• Previous experience in customer service is a bonus but isn't required.
• A self-motivated individual who thrives in both team and individual settings, building strong relationships through excellent communication.

Why Join Weather Shield?

Becoming a part of Weather Shield means joining a mission-focused on empowering homeowners with reliable, innovative solutions. Our dynamic work environment offers:

• Professional Growth: Opportunities abound for professional development within our supportive team.
• Meaningful Work: Engage in work that significantly enhances the safety, security, and aesthetic appeal of homes in our community.
• Values-driven Environment: Operate in a culture built on integrity, quality, and joy, making every day rewarding.

Ready to Make an Impact?

If you’re excited about contributing to a team that goes above and beyond to make homeowners’ dreams come true, we’d love to hear from you.

How to Apply:

Send your resume and a brief cover letter to our Office Manager, sharing why you're the perfect fit for this role and how you can contribute to our team's success. Join us at Weather Shield Home Experts as we reach new heights together. Together, we’ll continue to build trust and peace of mind in every community we serve, one project at a time.

Submit resume and a brief cover letter to Christina at christina@wshomeexperts.com

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• Day shift

Ability to Relocate:

• Rochester, MN 55904: Relocate before starting work (Required)

Work Location: In person