Office Assistant Ii

Do you provide quality customer service with a smile? Virginia Beach Housing and Neighborhood Preservation is looking for a talented candidate with receptionist experience to join our team. The Office Assistant II is the first point of contact for customers, clients, and guests of the department. The Office Assistant II must excel at providing superior customer service and ensuring the department is well-represented to all customers, callers, clients, and guests.
Duties and responsibilities include:

• Greet and direct guests, fostering a pleasant, welcoming, and friendly environment.
• Answer telephone inquiries and route callers to the appropriate staff person.
• De-escalate clients in crisis.
• Enforce front desk policies, including ensuring guests are signed in and wear appropriate name tags.
• Provide information to guests/callers based on city, department, and/or division policies.
• Research and respond to departmental email inquiries.
• Maintain spreadsheets, collect information/documentation from guests/clients.
• Complete data entry in various systems. Review paperwork for completion, update, and maintain spreadsheet, and maintain files.
• Assist in case processing by mailing and scanning packets and related documentation.
• Open and route mail.
• Receive and properly document payments from clients/mail.
• Log faxes.
• Receive deliveries.
• Operate standard office equipment and City standard software applications, including Microsoft Excel or comparable software.
• Prepare, file, scan, copy, and/or fax required records, reports, and related data using accepted methods.
• Special projects as assigned.
• Must type 40 words per minute without spelling, grammatical, or typographical errors.

Candidate should possess intermediate to advanced computer skills, proficiency in Microsoft Office (especially Outlook, Word, and Excel), and experience with database systems and smartphones; experience with video conferencing and messaging apps such as MS Teams, Skype, and WebEx is a plus. Experience answering multi-line phones. Experience completing independent projects, and the ability to handle stressful situations and remain organized are also a plus.
You must also be able to adhere to a structured work environment for reporting to work on time, taking breaks, and requesting leave.
Please include all work-related experience on your application. Resumes are not reviewed. Job experience not on your application cannot be considered.
This posting will be Open Until Filled. Applications will be reviewed weekly.
The full salary range is $33,804.20 - $52,396.51. The starting salary of this position is at the minimum of the salary range ($33,804.20).