Address
Form of workJob Description
The Remedy Office and Customer Service Administrator is the primary point of contact with our customers and keeps the office running smoothly. The Office and CS Admin will wear a lot of hats: answering customer questions about our services, scheduling and rescheduling appointments, resolving customer escalations, managing field technician schedules, and responding to information requests on our online lead generation platforms, including: Angi, Google, Next Door, and Thumbtack. Remedy’s Office and CS Admin should be well-spoken, organized, computer savvy, and likable.
General Duties:
- Provides product and service information to our customers and prospects
- Accepts and enters online or over-the-phone orders
- Resolves or escalates Customer Service issues
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor
- Maintains meticulous customer records and keeps Remedy in compliance with regulatory requirements
- Processes applications, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Assists with aging invoice collections and accounts receivable
- Collects and reports on marketing strategy success
- Manages company inventory, tools, and supplies
- Assists executive team in operations systems management
Job Qualifications:
- Education: A bachelor's degree in business administration is preferred, but we’re willing to consider anyone who can demonstrate that they’re smart, hard-working, a quick learner, and loyal.
- Experience: 2-4 years of related Customer Service experience. Experience in an organization that utilizes field technicians to deliver service is a plus.
Required Skills:
- Excellent written and oral communication skills
- Active listening
- Time management
- Customer-first mentality
- Critical thinking
- Problem solving
Job Type: Full-time
Salary:
$45,000, plus up to $5,000 in annual bonus incentives, paid quarterly, based on the achievement of specific sales and operational objectives
$45,000, plus up to $5,000 in annual bonus incentives, paid quarterly, based on the achievement of specific sales and operational objectives
