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SalaryJob Title: Customer Service Officer
Location: Charlotte, NC
Job Type: Full-time
Company: WiseUp Creative
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Officer to join our team. The Customer Service Officer will be responsible for providing exceptional Customer Service to our clients, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and a passion for helping people.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Handle and resolve customer complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Provide product information and assistance to customers as needed.
- Collaborate with other departments to ensure customer needs are met effectively.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Stay updated on company products, services, and policies.
- Strive to meet and exceed customer satisfaction goals.
- Assist in training new Customer Service representatives as needed.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in MS Office and Customer Service software applications.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A positive attitude and a commitment to providing exceptional Customer Service.
