Office Administrator/Help Desk

At Cognitus Consulting, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring and contracting the best people and helping them grow both professionally and personally, we ensure a bright future for Cognitus Consulting and for the people who work here.

Responsibilities:

The Office Administrator/Help Desk is responsible for providing IT support to Cognitus employees and contractors on all hardware, software, and network-related problems by answering all questions, providing problem resolutions and manage office administrator day to day activities while working from our Dallas office.

• Answering all IT related Team calls and emails on a priority basis.
• Troubleshooting and resolving IT support requests from employees.
• Generating sign ins for new hires during the onboarding process for various systems.
• Shipping laptops, new hire kits and business cards to new hires before the start date.
• Logging all service requests and updating tickets as needed.
• Gathering and analyzing data to diagnose problems with computer systems and documenting them to create knowledge base articles.
• Changing configurations, settings, and permissions to fix computer issues.
• Installing new software and hardware drivers and updating existing ones as needed.
• Updating employees on the status of their service requests.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system; may document projects and maintain user instructions/ Standard operating procedure (SOP’s).
• Provide front desk reception coverage, collect and distribute all incoming mail and courier items.
• Assists with tracking inventory levels of equipment and materials and office supplies; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Performs miscellaneous job-related duties as assigned.

Requirements:

• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
• Experience supporting Windows 10, 11 and Office 365.
• Experience supporting and troubleshooting Microsoft Office products, Jira, Atlassian.
• At least one year of helpdesk experience in a corporate setting is preferred.
• Able to work in a fast-paced environment.
• Attention to detail and excellent problem-solving skills.
• Ability to meet deadlines & prioritize tasks.
• Customer Service attitude to truly meet the needs of those you serve.
• Willingness to be a team player & work in a team environment.

Job details:

• Job Type: Part-time (20 hours per week), Non-exempt
• Work location: Dallas, TX
• Work hours: M-F, a 4-hour shift each day is preferred.
• Must be authorized to work in the USA without sponsorship.

Education:

• Associate degree in a related discipline or equivalent certification.

About Cognitus Consulting

Cognitus is dedicated to the highest quality of sustainable products and services to empower our customers to control business success. Our passion and commitment to innovate and improve drives our sense of company pride and spirit. Our Global Delivery & Support Center (GDSC) is based in Dallas, TX.

Cognitus Consulting LLC. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.