Office Administrator

ServiceMaster is a 24 hour emergency response company that focuses on water damages, mold remediation, fire losses, carpet cleanings, and pack out services. We provide excellent service in many different areas, and our customers count on us whenever disaster strikes.

At ServiceMaster, an Office Administrator is expected to answer phone calls from homeowners and insurance companies by responding to the call, understanding the situation, coordinating appointments, and answering any general questions that the caller may have. Many of the calls and jobs ServiceMaster deals with on a daily basis are unfortunate situations for homeowners, and it is important that the Office Administrator is sympathetic, positive, and reassuring that all needs will be met. This position is typically the first responder to these disasters, and therefore is expected to make great first impressions on our customers.

An Office Administrator is also expected to create and upload estimates for losses that are to be sent to homeowners and/or insurance companies; this is typically through Xactimate. These estimates must be in line with program work and rules, and each estimate is different depending on the situation or where the assignment came from. This includes billing and final uploads of work that has been completed by our team in the field. In addition, this role requires placement into an on call rotation. This includes after hours tasks Mon-Fri and working on the weekend as needed. When you are on call you are expected to answer your phone 24/7 during that period and may have to come to the office to perform work tasks.

ServiceMaster takes pride in our work environment, and we are always accommodating to employees needs. As a small company, every employee is considered family and we take pride in the work we do. We look forward to hearing back from you, and thanks for your interest in ServiceMaster.

Experience in the restoration business is highly preferred.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• On call
• Overtime

Experience:

• Xactimate: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: In person