Office Admin

Job Summary: Office Administrator (Remote) at SoSmart

This is a remote job, however we are looking for someone who lives in the Oklahoma City Area. There will be some in person meetings and trainings.

SoSmart, a growing provider of home security, smart home technology, camera systems, networking, and managed network services. We are seeking a dedicated and adaptable Office Administrator to join our team. This is a remote position with occasional in-person meetings and training sessions.

Responsibilities:

• Customer Communication: Engage with customers regularly via phone, email, and online chat to address inquiries, provide assistance, and ensure an exceptional customer experience.
• Employee Scheduling: Develop and maintain schedules for our team of employees, ensuring optimal coverage and efficient allocation of resources.
• Invoicing and Billing: Generate accurate invoices for services rendered to customers and manage billing inquiries and payments promptly and professionally.
• Remote Work Management: Effectively manage administrative tasks and communication channels while working remotely, demonstrating self-motivation and accountability.
• Meeting Participation: Attend weekly meetings both in-person and via Zoom to collaborate with team members, discuss ongoing projects, and contribute ideas for improvement.
• On-Site Training: Participate in on-site training sessions at job sites to gain a comprehensive understanding of the services we provide and enhance your ability to support our customers and employees effectively.
• Documentation and Reporting: Maintain organized records of customer interactions, invoices, employee schedules, and other relevant documents, and provide regular reports to management as needed.

• Bonus: If you are able to take over the companies social media posts, this would be a bonus to the job and would be compensated for.

Requirements:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting with customers, employees, and other stakeholders effectively.
• Organizational Skills: Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer Focus: A customer-centric approach with a passion for delivering exceptional service and support.
• Tech-Savvy: Proficiency with computer software for invoicing, scheduling, and communication. Experience with customer management systems is a plus.
• Adaptability: Ability to adapt to changing priorities and responsibilities and thrive in a dynamic and evolving work environment.
• Remote Work Experience: Previous experience working remotely and managing remote teams is a plus.
• Willingness to Learn: Eagerness to learn about our industry and services through on-site training and ongoing professional development opportunities.

Join Our Growing Team:

If you are a motivated and organized individual who thrives in a remote work environment and is passionate about providing excellent customer service, we encourage you to apply for the Office Administrator position at SoSmart. This is an exciting opportunity to be part of a dynamic team in a rapidly growing industry. We look forward to welcoming you to our team.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote