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Form of workJob Description
PDQ Staffing Inc. is currently seeking a dedicated and experienced Customer Service Representative with a background in Lettershop operations. The ideal candidate will be responsible for providing exceptional customer service, managing client relationships, and coordinating Lettershop projects.
Job Type: Customer Service (Lettershop)
Pay Rate: $17 - $18 DOE
Schedule: 9am to 6pm Monday to Friday with some weekend
Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Communicate professionally and effectively to build and maintain strong client relationships.
- Utilize expertise in Lettershop processes to coordinate and oversee the execution of direct mail campaigns, ensuring accuracy and timeliness.
- Collaborate with internal teams to streamline Lettershop workflows and optimize project efficiency.
- Receive and process customer orders, ensuring all details are accurate and align with project requirements.
- Monitor order progress and provide timely updates to clients on the status of their Lettershop projects.
- Proactively identify and address issues related to Lettershop projects, working collaboratively with production and logistics teams to find effective solutions.
- Maintain detailed records of customer interactions, order specifications, and project details.
- Generate regular reports on Lettershop project status, highlighting key performance indicators.
Qualifications:
- Previous experience in a customer service role, preferably with exposure to Lettershop operations.
- Strong communication skills, both verbal and written.
- Proficient in order processing and tracking systems.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Familiarity with direct mail industry standards and best practices.
If you are interested in this position, please apply now for immediate consideration. After applying, if you have any questions, please call or text our office.
Call - 469.284.0830
Text - 469.306.1688
PDQ Staffing is a privately held, full-service employment agency committed to connecting talented individuals with rewarding job opportunities. We are an equal-opportunity employer, and we believe in placing the well-being of people above all else. If you or someone you know is looking for a job, please call or visit our office.
Please give us a call for any questions, or if you are interested in applying for this position.
214-623-8190 or text us at 214-247-7155
Walk-ins are welcomed!
4444 Jefferson Blvd Suite 624, Dallas, TX 75211
#PDQ06
