AddressPosition Purpose:
The Online Contact Center (OCC) Human Resources Manager partners with leaders to help the business succeed and supports all Human Resources related activity for their assigned client group including talent management, organization effectiveness, associate relations, compensation, performance management, benefits, learning, and staffing. Also supports the execution of company-wide Human Resource initiatives for their designated client group.
Key Responsibilities:
- 20% Expert in their Field: Understands and ensures Home Depot's application of all current employment laws (EEO, Wage & Hour, Labor, ADA/reasonable accommodations, and FMLA). Investigates associate relations issues and partners with managers for resolution. Facilitates associate and management development training in HR areas.
- 15% Advocate for Employees: Steward of the Company's core values and culture. Analyzes data trends in people metrics, including attrition data and annual voice of the associate survey feedback, and takes action based on critical indicators. A voice for associates by raising concerns to leadership as appropriate, and addressing.
- 15% Courageous Leader: Influences leaders to see things from an associate-perspective and provides advice and counsel consistent with values and policy. Serves as a trusted source of progressive ideas that champion win-win results and advocates for doing the right thing, even in the face of opposition. Champions diversity.
- 20% Understands the business they support: Links HR activities to tangible business outcomes while acting as an associate advocate. Knows how to speak the business partners' language and applies a deep understanding of the business line to influence results. Executes leader onboarding and 360-feedback process.
- 15% Supports The Home Depot's customer service culture for internal and external customers and provides guidance and coaching to leaders when customer service deficiencies occur. Drives compensation and performance management for assigned client group to support the achievement of business objectives.
- 15% Manages the employment life-cycle and ensures that top talent is hired, on-boarded, and developed. Works with Recruiters on new hire retention and staffing performance. Assists in cultivating a bench of leadership candidates by working with leaders to drive succession planning, talent mgmt initiatives and associate development
Direct Manager/Direct Reports:
- This position reports to a Senior Manager, Human Resources.
- This position has no direct reports.
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5 years Human Resources experience is strongly preferred.
- Bachelor's degree in Human Resource Management, Organizational Behavior or related field is strongly preferred.
- Previous experience as an HR leader supporting 200+ associate client group. Previous contact center experience is an advantage.
- Familiarity with employment laws (EEOC, DOL, FMLA, Title VII, ADEA, ADA, etc.)
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
- 3
Competencies:
- Strong coaching, counseling, negotiating and conflict management skills.
- Must have excellent verbal and written communication skills.
- Sound knowledge of federal, state and local employment law.
- Excellent problem solving skills.
