Nwea Senior Account Manager, Michigan

Location:  Remote – Michigan based

Who We Are

NWEA® is a division of Houghton Mifflin Harcourt that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit  NWEA.org to learn more.

What you’ll do:

Responsible for managing and growing existing NWEA customers with schools and districts by building long-term relationships and adding value.  Working on the regional team, their focus is to ensure customer retention and satisfaction, and to drive increased use of NWEA products and services to improve our customers’ ability to help all kids learn.  As the key contact for our customers, we value responsiveness and listening to increase the value of the relationship and to build their loyalty and satisfaction. The Senior Account Manager will work closely with the Account Executives and Partner Success Managers in their region who are responsible for the acquisition of new partners.

As the account owner, the Senior Account Managers’ key areas of work include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase product use. Senior Account Managers will work with the extended organization to ensure the needs of our customers are met.  Other responsibilities include providing product webinars, data consultations and review, resolving customer issues, and expanding customer understanding of the value of NWEA products and services.

Responsibilities

• Be the primary account contact for a portfolio of existing customers.
• Ensure customer loyalty and satisfaction for retention through proactive outreach.  Establish customer communication strategy to uncover needs and resolve issues.
• Achieve renewal and expansion targets as defined by the regional objectives.
• Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
• Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
• Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
• Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
• Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
• Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services.  Keep data accurate, up to date and comprehensive.  Use Salesforce for customer and pipeline reports and to drive activity.
• Present price and terms in accordance with standard procedures and/or contractual requirements.  Accurately process and schedule partner transactions including quotes and orders.
• Travel as needed for internal and external meetings and events, up to 50%.

Our culture & benefits:  https://careers.hmhco.com/culture_benefits

Houghton Mifflin Harcourt (HMH) is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.