Night Dispatcher - Drayage

Position Summary

As a night Drayage Dispatcher you’ll ensure the timely and proper delivery of Containers. You’ll work with drivers to deliver loads and coordinate with Operations Specialists on any exceptions. Maintaining accurate data, tracking and tracing loads using mobile application and GPS data, maximizing driver satisfaction and efficiency is a priority for you.You will report tothe Operations Manager, coordinating deliveries and pick-ups according to customer requirements.

Tasks

· Assign drivers to loads according to delivery plans in order to maximize efficiency, customer satisfaction, and driver opportunity

· Manage delivery exceptions to speedy resolution

· Reduce/eliminate cost exposure due to reduce dentition, storage and per diem charges.

· Answer a high level of inbound calls to assist drivers

· Ensure that drivers are using the mobile application for track & trace as well as upload of load-related documents

· Ensure accurate routing data of all assigned containers within the TMS

· Work closely with the Brokerage team on closing any coverage gaps

· Work with Yard Management team on inbound/outbound scheduling for optimal yard efficiency

· Work with Operations Specialists to determine the itinerary for approved shipments

· Provide support for the preparation and clearance of import shipments

· Guide and help drivers' problem solve and resolute drivers' contact issues (primarily via text, phone or e-mail) in a timely and appropriate manner

· Anticipate, identify, and resolve problems that delay the release or delivery of cargo

· Continuously improve operational processes to gain efficiencies and reduce issues

· Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.

· Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

· Communicate status updates as needed to/from operations team

· Other duties as assigned

Qualifications

· 1 year experience in LA/LB Port dispatch

· Understanding of applicable regulations including areas of safety and commercial driver HOS

· Multi-tasking skills in a fast-moving and changing environment

· Excellent written and verbal communications

· Experience with industry-standard TMS systems as well as Microsoft productivity software

· Ability to keep tight deadlines

· Bi-Lingual a plus

Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

Work Environment:

· Office Environment

· Normal Computer and other office equipment

Physical Efforts:

· Generally not required, or up to 10 pounds occasionally

· Ability to sit for long periods of time frequently, stand/walk for long periods of time occasionally