Night Auditor/Front Desk Clerk

POSITION DESCRIPTION

WE ARE HIRING FOR 3rd Shift; 11p-7a

PRIMARY PURPOSE: To provide efficient and courteous service to each customer. Check in guests and take care of any issues that may arise in a friendly and professional manner. Make sure all account balances are correct before shift close.

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
• Adheres to hotel policies and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
• Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager

REQUIREMENTS

• Excellent computer skills
• Excellent math and reconciliation skills
• Experience using hotel reservation system such as CHOICEADVANTAGE is a plus.
• Organization skills and attention to detail
• Customer Service oriented
• Flexible in work hours to accommodate last minute changes in scheduling is a plus.
• Must have strong interpersonal skills to engage and interact with associates and guests

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The Night Auditor must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person