Front Desk Agent/Night Auditor

The Fairfield Inn & Suites Greenville,NC is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Agent: Part-time Day shift/ Night Audit . With a least one year experience in hotel Front Desk experience.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems..
• Keep records of room availability and guests' accounts, manually or using computers.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and market.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with GXP.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Qualifications

Education & Experience:

• High School Graduate or General Education Degree (GED).
• At least 1 years of Front Desk experience preferred..
• Basic computer skills & Fosse experience is required.
• Must be able to work a flexible schedule; including days, evenings, overnights, weekends, and holidays.

Job Types: Part-time

Schedule:

• 8 hour shift
• Day Shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Required)
• Front desk: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person