Night Auditor/Front Desk

Job Description

The Claridge Hotel is seeking a professional, service oriented candidate with accounting background and hotel night audit experience. Only experienced candidates will be considered for this position. Opera experience is preferred.

Job Summary

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment, paid-outs, correction vouchers, and miscellaneous charges. Charge no shows and refund deposits. Work on OTA extranets and reconcile the day. Close out group posting master accounts and post banquet charges. Balance the house. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Answer phones, process requests for wake up calls, and advise guest of any messages. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Every weekend
• Overnight shift

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Hotel Experience: 3 years (Required)
• Night audit: 2 years (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person