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Form of workPosition Summary:
Position Summary:
The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for being the Acting Manager On Duty (MOD).
Essential Duties and Responsibilities:
• Keeping hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to Guests’ needs, request, and complaints
• Answering the phone and making reservations
• Summarizing each night’s operations and listing any follow up tasks for management
• Performing duties on a daily checklist
• Knows al emergency procedures for hotel and guest safety
• Acting as the Manager on Duty (MOD) during hours when no MOD is available
• Complete knowledge of hotel operating policies and procedures
• Wash, Dry, and Fold Laundry
• Set up, Cook, and Clean for daily guest breakfast.
Competencies:
To perform the job successfully, an individual should demonstrate the following.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Adaptability – Adapts to change in the work environment. Manages competing demands and accepts criticism and feedback. Change the approach or method to best fit the situation.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays a positive outlook and pleasant manner. Helps and supports co-workers. Works cooperatively in group situations. Works actively to resolve conflict.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Language Ability:
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
- Mathematical Ability:
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
- Reasoning Ability:
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Software Skills: Working knowledge of MS Office: Knowledge of hotel management software (PMS)
Certificates and Licenses: N/A
Supervisory Responsibilities: None
Certificates and Licenses: N/A
Supervisory Responsibilities: None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- This job operates in a hotel environment. Shifts may include weekends and holidays.
- The role routinely uses standard cleaning equipment that is found in hotel laundry rooms.
- The role routinely uses standard kitchen and bar equipment.
- Will work around chemicals and must be able to read labels as well as measure the proper amount of chemicals to be used in washing procedures.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Requires ordinary conversation, hearing, and visual acuity.
- Bend, squat, kneel, twist and reach repetitively.
- Stand, walk for prolonged periods (8 hours per day), and move about the office and customer facilities as necessary.
- Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls.
- Employee must occasionally lift and/or move up to 50 pounds.
• Employee must be able to climb several flights of stairs in case of emergency or if the property is not equipped with an elevator.
