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Form of work- Aloft Newport on the Levee is ideally situated in the entertainment district and near exciting attractions such as Great American Ball Park, Cincinnati Art Museum and the Newport Aquarium. Come join our fun and excited team atomosphere! Act as hotel ambassador with gracious professionalism by providing service above and beyond guests' expectations.
The Night Auditor is a 3rd shift position. Experience is a plus.
Essential Functions
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.- Complete the registration process by completing the following tasks
- Inputting and retrieving information from a moderately complex computer system.
- Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs.
- Code electronic keys
- Non-verbally confirm the room number and rate.
- Provide welcome folders containing room keys, certificates, and coupons as appropriate.
- File registration cards
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer.
- Complete the checkout process by completing the following tasks
- Close out guest accounts
- Make sure that the accounts are being taken care in some sort of acceptable manner.
- Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Retrieve registration card for each guest from the bucket to be sent to accounting.
- Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Supportive Functions
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.- Summon bell service assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guests by escorting them to the vault pulling the box form the vault and carrying it to the guest. File access slips in the appropriate in/out box.
- Operate a fax machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
Qualification Standards
Education: High school diploma required, college experience preferred.
Experience: No prior experience required but is a plus. Prior hospitality experience preferred.
Licenses or Certificates: No special license required. Individuals are required to meet the minimum bonding standards.
