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SalaryWithin the spirit of "Making People's Dreams Come True", this position is responsible for assisting The Villages with the administrative steps of our new purchase process. This position works with sales team members to create and complete contracts with accuracy and speed from start to finish. This role is known for its attentiveness to detail, going above & beyond, eager learning, and adapting to rapid change with ease & positivity. A New Home Transaction Coordinator acts as a liaison throughout, coordinating and communicating with the affiliated businesses and entities involved. Their duties may include, but are not limited to, proofing documents & information, data entry, filing, answer phones and emails, attending to walk up requests, along with other related administrative contract processing functions. This position displays courteousness, professionalism, and enthusiasm to ensure all those served have a positive experience. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.
Part-Time, On-Site position.
Competitive salary based on experience, starting at $17.00 per hour.
Responsibilities:
- Produce daily reports for the New Home Contracts department and sales team.
- Enter computer data for our New Home purchases process in a timely and accurate manner.
- Process and distribute contracts to appropriate internal departments and external entities.
- Manage incoming phone calls and emails with professionalism and enthusiasm, relaying all applicable messages to appropriate parties.
- Attend to walk up requests, giving the ultimate customer service experience.
- Create and process all auxiliary documents to any contract, update files accordingly to ensure currency of information.
- Receive, process, and verify accuracy of substantial contract deposits to accounting.
- Perform job tasks in a professional and courteous manner to optimize positive customer service relations.
- Proactively handle any arising issues and troubleshoot any emerging problems pre, post and during related processes.
- Always maintain confidentiality due to the nature of the personal information and data this role handles.
- Provide good communication to leadership, team members and stakeholders throughout the process as necessary.
- Utilize office computer, office equipment (copier, fax, etc.) and a host of other software applications, including Microsoft Office Suite and subsequent contract processing tools and software.
- Attend special meetings, educational sessions and assist leadership with training team members when asked.
Education/Experience Requirements:
- High school diploma and/or GED equivalent; and a minimum of two (2) years’ experience in a fast-paced, detail-oriented professional office environment where customer service, teamwork, and positive communication skills were keys to success.
- Candidate must be proficient with math calculations, highly organized, and can function well in a work environment where the workflow volume can change dramatically throughout the day; time management is paramount.
- Must be proficient in Microsoft Office Suite.
- Prior experience working with AS400/ I-series or other CRM programs is a plus.
- The Contracts Department is open 7 days a week and the schedule include weekends. Based on the demand of daily operations, the candidate must be open to working 40+ hour weeks as called upon.
