New Business Customer Service Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a full-time position with opportunities for growth and advancement within our company.

Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Enter and update customer information in the database
- Maintain a high level of professionalism and phone etiquette at all times
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Collaborate with other team members to ensure excellent Customer Service is consistently delivered
- Meet or exceed sales targets and goals

Requirements:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong data entry skills with attention to detail and accuracy
- Previous experience in Customer Service or related field preferred
- Ability to effectively communicate and empathize with customers
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional Customer Service and enjoy working in a dynamic team environment, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $13.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Urbandale, IA 50322: Relocate before starting work (Required)

Work Location: In person