Customer Service Representative/ Returns Specialist

O’Rourke Sales Company

3885 Elmore Avenue

Suite 100

Davenport, IA 52807

563-823-1520

Customer Service Representative/ Returns Specialist

O’Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations.

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time, Office Environment, Monday-Friday 8am-5pm

JOB RESPONSIBILITIES

· Manage external and internal email accounts

· Generate and track claims within an internal software portal

· Communicate with internal departments relating to returned / defective products

· Evaluate returned items and place in proper inventory

· File claims with carriers when goods are damaged or lost

· File for return authorizations to vendors

· Coordinate with internal and external teams to return shipments to vendors

· Track return shipments and coordinate with accounting ensuring credits are received

· Set daily, weekly, and monthly tasks to manage claim progress

· Update sales staff with progress and disposition of claims

· Other duties as assigned, may vary

JOB QUALIFICATIONS:

· Highly organized

· Self-motivated

· Good communicator

· Strong computer skills

· Problem-solving abilities

· Information retention

· Demonstrates reliable Attendance/punctuality and work history

· Ability to work within a team

· Ability to prioritize and manage multiple assignments

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person