Customer Service Representative

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary Customer Service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
Do you enjoy providing exceptional Customer Service in a fast paced environment?Do you want to be part of a team, building a first class technology platform to handle customer inquiries? Are you looking for a company that encourages growth opportunities within your role?
We Are Looking to Add a Key Member to Our Customer Service Team!
We are seeking top notch Account Support Advisors* to serve our customer base, including end user transactions, soft collections, and customer relations. In this role, no two days are the same.
As an Account Support Advisor, you'll

• Play a Critical Role! Serving the needs of our customers is key to our success and you will serve as the point person to incoming end user inquires including; invoicing, taxation, agreement terms, and payments.
• Use Your Expertise! You will take pride in understanding the various types of agreements and the end of term process for each to smoothly allow for the purchase or return of equipment.
• Be a Vital Resource! Protect our customer accounts by understanding and abiding by our account security procedures with all interactions.
• Be a Culture Champion! Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps to customers inquires, or requests.
• Have Leadership and Team Support! Enjoy our team-based solution-oriented environment! You'll be part of a 10-12 member team consisting of multiple functions within the business including Sales, Sales Support, Credit, Account Support, Portfolio Management and Leadership; all working together to support our mission of helping our customers achieve greater success.

To be successful in this role, you'll need

• Superior listening skills and empathy
• The ability to quickly and creatively solve problems
• Customer Service certificate training program or 6 months Customer Service experience
• Prior experience in financial services - leasing industry (desired, but not required)
• B.A preferred but not required
• High school graduate or equivalent

*Please note that the internal title for this position is Account Support Advisor, but it may also be referred to as an Customer Service Representative, or similar titles in other organizations. Our aim in advertising different titles is to ensure candidates looking for these opportunities see them in their job search. We always want to ensure candidates have a clear understanding of the role and responsibilities, and as such invite you to review the job advertisement and qualifications closely to determine if this position aligns with your skills and experience, regardless of title.
Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:
Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversation option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.