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SalaryAt Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit more about this role:
At Devoted, we know that training and on-boarding new provider network team members and providing ongoing training is one of the most important ways we can help our team succeed. Our network team is many times the first impression a provider and their staff has with the Devoted organization and helping to train the network team members to promote a consistent, compliant and successful interaction is our goal. The Network Trainer associate in this role will have a focus on training our network managers, directors and field network staff with the opportunity for additional network or provider training. The responsibility of the trainer will include the development and delivery of training as well as strong interaction with the network team to help the adoption of best practices and standardized processes. The position will require the individual to train new staff members and provide resources for our network staff to continue improving. We are a fast-paced environment. Updates to our systems, processes and how we do things can change very rapidly and as a trainer you will be required to help ensure the network team is up-to-date on those changes. The individual will work closely with their leadership to develop the training materials available to our network staff using multiple methods; in-person training presentations, independent learning sessions and resource materials.
Your Responsibilities and Impact will include:
- Assist in the Development of training content, including presentations, and manuals
- Deliver engaging and interactive training sessions using a variety of instructional techniques and delivery methods for new network employees
- Conduct training needs assessments to identify gaps in employee knowledge and skills.
- Provide updates to training materials as processes and information changes.
- Follow up with new hires after completion of training to ensure they continue to improve their skills.
- Contribute to the continuous improvement of training programs and processes based on feedback and evaluation results.
- Conduct and lead training classes, as needed.
- Provide one-on-one coaching and support to network employees as needed to reinforce learning objectives.
- Stay current with industry trends, best practices, and new technologies related to corporate training and development.
- Training will consist of how to approach providers, how to contract providers, understand contractual decisions, how to operate with tools, provider performance reporting and tooling.
- Work with key stakeholders in determining training needs and subject matter experts to assist as needed
Required skills and experience:
- 5 or more years of experience in the healthcare industry, preferably supporting Medicare Advantage
- 2+ years of experience in a provider network position is required.
- Previous training experience preferred.
- Powerpoint, word and spreadsheet skills required
- Learning management system skills preferred.
- Excellent written, verbal, and interpersonal communication skills required
- Strong analytical and problem solving skills
- Strong organization and time management skills
- Ability to work independently
- Ability to multitask
Desired skills and experience
- Curiosity and willingness to ask questions
- A deep desire to improve and make a change in the healthcare experience
- Preference towards collaboration and preventing silos
- You will roll up your sleeves and do whatever it takes to get the job done
Salary range: $57,000 - $120,000 / year
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
