Network Engineer Ii-Itacd

Job Details

Job Location: Main Campus - Edmond, OK

Position Type: Staff

Job Category: OTRS Classified

Description

Salary:

Salary is disclosed within the application as an application question.

Position Overview:Under the direction of the Manager of Unified Communications, designs, configures, implements, monitors and maintains network systems to provide easy and secure access to the internet and all university connected technologies. Plan, configure, administer and maintain all network infrastructure hardware, such as switches, routers, wireless access points, firewalls. Responsible for 24x7 support of all network infrastructure for critical systems including life safety and security. Install, configure, and maintain high availability network infrastructure across multiple locations. Helps with solutions to networking problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision and values of the University of Central Oklahoma.Department Specific Essential Job Functions:Responsible for maintaining and managing the university's network infrastructure. Manages the implementation, and maintenance of network infrastructure under the guidance of acceptable University policies and procedures. Works on complex problems where analysis of situation requires in-depth evaluation of various actors. Plans large scale systems projects. Provides recommendations for improvements to the network infrastructure which includes developing road maps, guides, standards and procedures.

• Implement, monitor and identify security vulnerabilities/intrusion detection and building firewall policies on next generation firewalls.
• Develop and maintain documentation for network systems, utilities, and operational procedures. Provide technical assistance in communicating this information to users, vendors and consultants.
• Monitors, troubleshoots and repairs network performance from core enterprise services down to end user connectivity. Creates and uses tools to query critical devices to benchmark service availability and outage alerts.
• Maintains a current knowledge of networks, operating systems, design, technology, work methods and configuration through classes, published material and support/user groups.
• Guides vision of future networking and telephony technology to meet emerging university needs and stay within budget and support capacity.
• Provides backup support to other networking staff (including VoIP telephony) and trains others to provide backup to this position.
• Provides work leadership, guidance, and training to network administrators and specialists.
• Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Collaborates with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in -time application training opportunities.
• Maintain access, data integrity, security, scalability and usability of assigned application(s). Reviews manual processes and automates tasks when feasible.
• Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures.
• Interacts with end users, service desk, team members, and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
• Performs other duties as assigned.

Qualifications Required: Requires a Bachelors degree in job-related field and 3+ years of relevant experience in the chosen field or an equivalent combination of experience and education that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.Qualifications Preferred:A Bachelor or Masters degree in a technical field such as Engineering, Computer Science, or Information Technology.CompTIA Security + highly desired.Previous experience administering InfoBlox highly desired.Firewall certifications from Cisco and Palo Alto highly desired.Thorough understanding of IP Management (v4 & v6), Access Control Lists, Policy Based Routing, routing protocols, wireless networks, secure remote access, VLANS segments, BGP and IP load balancing systems.Comprehensive understanding of system monitoring services and tools to track equipment response times, temperature, voltage, interface status etc. and alert technical staff of problems.Possess and maintain a current Cisco CCNA R&S certification is preferred.Knowledge / Skills / Abilities:Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met. Ability to communicate technical terms to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, policies and proposals. An advanced working knowledge of and experience with the design, installation and technical support of network infrastructure including cable systems, network hardware, network software, IP addresses, network protocols, LANs and WANs in a large campus network environment. Experience installing, configuring, upgrading, maintaining, troubleshooting and repairing Ethernet routers, switches and wireless network infrastructure. Adheres to and complies with UCOs shared values and the Office of Information Technology's Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.Physical Demands:Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.