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Job Title: IP Network Operations Specialist
Location: Melbourne, FL
Duration: Contract to Direct Hire
Job Description:
Job Title: IP Network Operations Specialist
Location: Melbourne, FL
Duration: Contract to Direct Hire
Job Description:
- Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- This position is part of an onsite 24x7 Network Control environment. Shift and workday flexibility is required.
- CCNA Certification or must obtain within 3 months of start date.
