National Network - Customer Service Representative

The National NetworkCustomer Service Representative (CSR) provides exceptional Customer Service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique Customer Service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.

• Answer calls from sellers in a professional manner.
• Respond to emails from sellers in a professional manner.
• Use company resources to gather information and offer solutions to meet customer needs.
• Update lot (vehicle) notes in the system.
• Receive and distribute title documents to yards for processing.
• Other duties as assigned.
• Shift 10 a.m. – 7 p.m. M-F in office, with the potential of participating in a rotating work from home schedule.

Required Skills and Experience

• One year of office support experience in a Customer Service role preferred
• High School diploma
• Excellent Customer Service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

For 40 years, Copart has led its industry in innovation and Customer Service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.

Work from home