Museum Assistant

The Museum Assistant supports SBMM’s mission by helping to ensure the smooth operation of the museum including providing a positive guest experience and excellent guest services as well as assistance with maintenance efforts. Additionally, this role helps to oversee museum events by aiding with set-up, vendor needs and inquiries, technical needs (such as audio/visual, lighting, and music), and works with coordinators and/or caterers as needed.

RESPONSIBILITIES

Guest Services

· Open and close kiosk.

· Ability to provide outstanding customer service support by creating a friendly, welcoming, and informative environment for all museum visitors including greeting guests, responding to questions, and providing information and answers to general questions about the museum and the waterfront.

· Sell and check museum tickets, distribute museum map, and outline the suggested tour route. Review treasure maps with children.

· Oversee and operates cash register, accepts payments and makes change, manages financial transactions, and balances drawers.

· Refer guests to the Santa Barbara Outdoors Visitor Center for visitor information. Monitor OSBVC volunteers and ensure safe and secure closure.

· Maintain the log of expected guests for staff and staff appointments.

· Coordinate the use of parking passes for guests and volunteers.

· Handle lost items until they are delivered to Harbor Patrol at end of day.

· Assist museum main office as needed.

· Promote and process payments for SBMM memberships, donations, lectures, and other related activities.

Facilities

· Conducts hourly safety and clean-up/sanitation walk-throughs of museum.

· Makes sure events run smoothly, including performing set-up, break down, and closing duties as assigned.

· Moves exhibits and performs set-up duties as needed.

· Notifies operations manager if damage is noticed in the museum and identifies and helps remedy safety issues.

· Reliably open, clean, secure, and close the museum as well as capable of handling “Captain on Deck” duties.

· Responsible for supporting maintenance efforts of the museum's building, exhibits, and equipment to ensure that the space is safe and functional.

· Other duties as assigned.

REQUIREMENTS

· Ability to be productive and approachable while working in a public space.

· Excellent written and verbal communication skills.

· Lift up to 50 pounds, including moving heavy exhibits, chairs, and tables.

· Show up to work on time, well-groomed, and dressed professionally.

· Interact with staff and the public in a friendly manner.

· Work with audio/visual equipment.

· Work mornings, evenings, weekends, long hours, and occasional holidays, as needed.

· Experience with customer service and desire to work with the public.

· Proficiency with POS systems.

· Interest in maritime history and culture preferred.

· High school diploma or equivalent.

· Being fluent in a second language, such as Spanish, or other language is helpful, but not required.

Salary

· Salary range is $17-$18 per hour

· This is a part-time, non-exempt position with sick time benefits.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: No less than 8 per week

Benefits:

• Free parking

Physical setting:

• Office

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Relocate:

• Santa Barbara, CA 93109: Relocate before starting work (Required)

Work Location: In person