Msp Relationship Manager

Innovative Networks is seeking a goal-oriented and passionate Relationship Manager to join the team! Innovative Networks has been saving business executives and IT professionals time, energy and resources since 1997. Innovative Network Solutions Corp (INSC) is an IT consulting and Managed Services Provider to businesses within the financial services, health care. Legal and Educational verticals. INSC offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as 360° cybersecurity programs, Incident response, Security Operations (SOC) and cybersecurity consulting.

The mission of the Relationship Manager is to excel at developing a firm understanding of the client’s business and leverage Innovative's expansive resources to improve their business. The role will be responsible for maintaining a regular cadence of Update and Planning meetings (UPM) and check-ins, ensuring frequent communication with the client. The ideal candidate will successfully provide recommendations and quotes for hardware replacements and software upgrades, including road-mapping needs for the next 1-2 years. The Relationship Manager will be a part of close-knit, exceptional team which nurtures and develops one another through daily huddles and discussions.

General Responsibilities:

• Champion the partnership between Innovative and the client on both sides of the relationship
• Act as the Innovative representative to the client by communicating Innovative generated information as required, and by maintaining a regular cadence of meetings and correspondence
• Act as the client’s representative within Innovative, including communicating client changes and concerns to the appropriate parties
• Provide consulting on business and technical matters for assigned clients and prospects
• Generate and share educational resources, trainings, webinars, and best practices designed to drive clients’ employee productivity
• Maintain required cadence of UPMs
• Work directly with the client to identify client needs, both short-term and long-term, including hardware replacements, security enhancements, migrations, or other projects
• Properly identify high-risk clients in order to correct any issues within Innovative’s control and accurately forecast any client terminations

Qualifications:

• 2 - 3 years of successful Helpdesk/Desktop Support experience, preferably in MSP environment
• Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings, with an ability to successfully probe and address concerns
• Aptitude with desktop communication and videoconferencing tools
• Ability to recognize presumptions, prerequisites, risks, and blocking issues when they occur in specifications and execution within client IT environments; ability to escalate or mediate them appropriately

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Travel requirement:

• Up to 50% travel

Work Location: Hybrid remote in Stamford, CT 06902