Sr. Relationship Manager U.s.

Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. The Sr. Relationship Manager ensures the effectiveness of all P&C products and services delivered into markets/functions, provides market insights through effective employee experience feedback loops, and supports the deployment of new products/product features. The role ensures stakeholder satisfaction through better demand prediction, constant monitor of service performance and responsiveness to service challenges at market level, with rooted understanding of business needs and clear owners for delivery.Your ‘day to day’:•Partner with US market P&C (VP, Business Partners, Integrated Talent Management, People engagement and Director Integration and Expansion) coordinating the demand and deployment of P&C products under U.S. market scope, ensuring value creation through intimacy with business needs, intelligence and insights on performance for product development and deployment.•Partner with CoEs and global P&ED teams (Process/Product Owners and Delivery heads – mostly with Hub in Buenos Aires) to coordinate the day to day operations to ensure service excellence, influence the service catalogue transformation, provide ‘consumer perspective’ on product health insights and to support necessary migration efforts within market optimizing delivery cost.•Coordinate with LR teams to ensure that product design and delivery complies with local regulations, CLA agreements and is conducive to strong relations with labor partners.•Partner with Finance, IT, Risk and Controls, Ethics and Compliance to ensure that the deployment of P&C products and service is effective, efficient and conducive to a secured control environment.•Monitor P&ED service performance across all service streams (Local, Regional and Global) and ensure services are designed and deployed in accordance to the global delivery model maximizing employee experience while optimizing cost to deliver (Global, Simple, Standard where possible). •Ensure that service catalogue meets the needs of the population in all domains, from Learning to TA and Total Rewards.•Champion Change Management to deploy new products in the US Market.•Champion of Employee Experience, ensuring that it‘s embedded in the agendas in the markets. •Develop and strengthen "business intimacy” throughout the P&ED organization establishing a bridge between market needs and Regional Delivery teams and Service Lines, identifying opportunities and deploying appropriate solutions which address market needs.•Build capabilities in P&ED teams to consistently support the market.Who we’re looking for:•Bachelor’s Degree with a minimum of 10 years’ experience in Human Resources and/or Human Resources Operations. Master’s Degree is a plus.•Excellent stakeholder management, can quickly build credible and trust-based relationships•Experience with P&C Operations and Business Partnering in large enterprises with a solid understanding of global scale operations.•Business Acumen, can understand business context and translate into solutions•Knowledge of service delivery and service management/excellence mindset.•Change leader with strong ethical values, engagement and influencing skills.•Legally authorized to work in the U.S.Annual Base Salary Range: $160,000-$220,000 What we offer •We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! •We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. •Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. •Take pride in delivering our promise to society: To improve the lives of a billion smokers. #LI-HybridPMI is an Equal Opportunity EmployerPMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.