Café Assistant Manager

ABOUT THE ROLE:
The Café Assistant Manager will collaborate with a passionate team, encompassing both front and back-of-house roles, dedicated to delivering exceptional and informative guest experiences. Leveraging their industry expertise, they will cultivate a positive and dynamic workplace culture rooted in education while overseeing the cafe's daily operations. You are expected to provide leadership in line with LAG&C values and promote a healthy, trusting, and progressive work environment in alignment with our mission and policies.
ABOUT THE TEAM:
Our Café Team serves seasonal deli-style food by the pound, rotisserie classics, prepared foods and grab and go dishes made by our kitchen team using the same farm direct ingredients you can shop in the store. The Café Team also creates and serves sustainably sourced coffee, teas, seasonal house-made beverages and smoothies. Each member of the Café Team is an active participant working toward our mission of exploring generative food systems.
ABOUT YOU:
Leading by example you thrive in a team environment, take your responsibilities seriously, have the ability to multitask, and think quickly on your feet. You are passionate about seasonal produce. You love food and have a deep curiosity about where it comes from, how it's grown, prepared, and how it's best enjoyed by the customer. You seek a high-level of hospitality and you're eager to learn more about our mission.
JOB DESCRIPTION:
**This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. LAG&C reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
Human Resources

• Adjust labor in real time to meet department needs.
• Check in or check out staff for breaks or clock outs.
• Oversee daily time clock submittals.
• Train and conduct department introductions for new Café employees.
• Prepare and deliver corrective actions in a timely manner.
• Follow documentation and compensation guidelines.

Management/Education

• Maintain the Café in a neat, clean and orderly manner.
• Assess, prioritize and delegate tasks while also making beverages, serving customers and supporting the Kitchen Team as needed.
• Maintain a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Oversee cash handling and customer check out procedures.
• Manage Café flow and completion of delivery orders.
• Balance administrative tasks with presence on floor.
• Provide training and education of staff in the areas of seasonal menu changes, product knowledge, product management, safety, quality control, health department and organization.
• Assist with the update of department training guides as needed.
• Model friendly and attentive customer service, coach staff to deliver an exceptional customer experience in the front end, utilize company systems / policies.
• Ensure waste mitigation measures are being followed by Café staff.
• Ensure that opening, closing, and cleaning procedures are performed.
• Seek opportunities to train and develop staff members, recognize accomplishments, and identify areas of opportunity.
• Demonstrate an ability to adapt to different learning styles among staff.

Operations

• Collaborate with corporate and management teams for special events, inventory, and training needs.
• Assist in managing new menu items: POS input, ingredient labels, photos, online ordering updates, etc.
• Assist in controlling department expenses by improving labor costs, reducing waste, and team building.
• Manage Café cleaning schedules.
• Monitor supply stock levels and order paper goods, department supplies, etc.
• Order products with gross margin, general expense control and company ethos guidelines in mind.

WHAT YOU'LL BRING:

• 1+ years of restaurant or coffee shop management
• Working in a high volume establishment is a plus
• Flexibility to work mornings, evenings, weekends, holidays, as needed
• Passion for warm hospitality and quality customer service
• Willingness to learn how to educate/train employees, plan, assign, direct work, reward and discipline staff
• Practices communication in a professional and constructive manner with a willingness to achieve proactive interpersonal problem solving and resolution skills that demonstrate approachability and fosters open communication
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff no matter how small the job
• Responds to and follows through in a timely manner
• Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented
• Demonstrates self-awareness and seeks opportunities for professional growth
• Seeks and responds positively to feedback
• Demonstrates a whole store perspective and understands, models and instills company culture
• Demonstrates an understanding of basic human resources concepts
• Exemplifies company guidelines/protocols, workplace safety and health department standards
• Ability to lift and carry 50 lbs
• Possess full body mobility (bending, stooping, twisting, and reaching)
• Basic to Intermediate Spanish language skills is a plus
• Basic computer skills including email, MSOffice and/or Google Workspace

JOB TYPE + COMPENSATION RANGE

• Full-Time
• Hourly
• $25/hr - $27/hr

WHAT WE OFFER:
Competitive pay rates, a discount on virtually everything in the store, health benefits, accrued paid sick time, optional CA 401(k) plans, employee referral bonus program, and growth opportunities.
ABOUT OUR PROCESS:

• Apply: After receiving your application, we'll take a short time to review our compatibility. We will let you know either way what the outcome will be as soon as possible.
• Interview: This is your chance to get to know us and our chance to get to know you. We'll have an introductory conversation to discuss the role and your background. Next, we'll explore the role more specifically, likely with a few key team members. We encourage any questions you have about the job, the team, our values, or related topics at any point in the application process. We'd love to hear about the grocery store of your childhood or hometown!
• Decision: You will be contacted as soon as possible with the outcome.
• We're committed to a fair and inclusive hiring process. If additional accommodations are required, please let us know.

STUFF TO BE AWARE OF:
LAG&C is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, national origin, religion, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite everyone who meets the criteria for the job to apply. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. If your experience looks a little different from what we've identified and you think you can thrive in this role, we'd love to learn more about you.