It Help Desk Support

Spalding Consulting, Inc. is seeking an IT Help Desk Support in Lexington Park, MD. Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services. Spalding Consulting offers competitive compensation, career development, flexible work schedules and excellent benefits.
Position Type: Full-Time
Work Location: This is a remote position (see on-site requirements below).
**On-Site Requirements: On-boarding will require 1-2 visits to Lexington Park, MD for candidates that are local to the area. Training will be virtual and telework maximized/permitted to the greatest extent possible, however for local candidates, training/tasking may require on-site work a few hours per week. Future on-site/telework requirements/schedules may change as additional client direction is received.
Essential Functions:

• Candidate will be responsible for monitoring, reviewing, and acting on user-based inquiries, requests, issues for AvPLM Service Desk.
• Route open service tickets to the appropriate POC for review/action. Close tickets and communicate back to the customer the resolution status.
• Must be able to work in a fast-paced environment and work on multiple tasks.
• Must be able to successfully work with users based at various sites to solve their issues.
• Requires strict attention to detail.
• Requires interaction with stakeholders, team members, and government customers to triage, work through, and resolve inquiries, requests, and issues.
• Must be extremely responsive to users, stakeholders, and government customers.
• Must be able to respond to and work through issues in a timely manner.
• Experience with Product DoD Logistics support.
• Other duties as assigned or required.

Qualifications and Experience:
Required:

• A minimum of 3 years of experience in the help / service desk field or related area.

Desired:

• Must be proficient with the use of the National Help Desk Service Management (NHDSM) tool.
• Team Center experience. New user account creation and changes a plus.

Security Clearance:
Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Education:
Must have a High School diploma or equivalent. Bachelor's degree is desired.
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (including pregnancy), sexual orientation, gender identity, marital status, age, military status, physical or mental disability, or any other legally protected basis, in accordance with applicable federal, state or local laws. Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.

Flexible schedule