Mobile Services Associate

General Purpose: With moderate supervision and working within established procedures, this position provides direct service to customers via the District’s Mobile Services. Illustrative Examples of Duties and Responsibilities: Drives and operates Mobile Services vehicles to deliver library services and materials to designated locations on a predetermined schedule. Prepares materials needed for Mobile Services visits. Prepares Mobile Services vehicles for visits. Re-fuels Mobile Services vehicles as needed to ensure uninterrupted and on-time library service to scheduled stops. Provides service to customers via the District’s Mobile Services, online and over the phone. Issues/renews library cards and updates customer information using the library’s automated system. Performs readers’ advising and information services in response to customer inquiries. Instructs customers in the basic use of library equipment and technology, including, but not limited to, logging in and out of public computer and printing stations, accessing library account information and paying fines and fees online, searching the library catalog and placing holds, searching online databases, and using online learning tools. May assist customers in the use of tablets, e-readers, and other personal technology. Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Inspects returned materials for damage. May assess damage charges and complete the member billing process. May perform storytimes and host library programs, as needed. May clean and disinfect work and public areas in library and Mobile Services vehicles. May perform seasonal tasks such as shoveling snow, spreading ice melt and other vehicle and service-related tasks. Performs other duties as necessary. Minimum Qualifications: RequiredAssociate degree
Three years customer service experience
One year customer services experience in a library setting
Knowledge, Skills and Abilities: Knowledge of - Library services and resources Skill in - Use of computer systems and various software programs, including ILS. Ability to - Drive and operate Mobile Services vehicles.Communicate effectively with staff and others, both orally and in writingConsistently demonstrate effective customer service behavior(s).Interact in a professional and respectful manner with District staff, vendors and the public.Maintain confidentiality of customer information.Establish and maintain effective working relationships in a team environment.Use initiative, problem-solving skills, and sound judgment.Work quickly and accurately; follow directions; meet deadlines. Work Environment/Physical Demands: Work is performed primarily in a mobile library environment, which does not include running water or other personal use facilities. This includes driving large vehicles year-round. An individual performing the duties in this position may be required to work both indoors and outdoors in a variety of weather conditions.
The noise level is usually moderate.
An individual performing the duties in this position may be required to stand, walk, stoop, kneel, reach, bend, and/or crouch; lift, carry and/or grasp up to 40 pounds and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck.
May occasionally be required to push and/or pull objects weighing up to 200 pounds on a wheeled cart.
Special Requirements: Background check required per policyDriver’s license record check required per policyMust have valid driver’s license and required insuranceMust maintain a clear driving record, free from serious violationsMust be able to drive the District’s Mobile Services vehicles to various locations to perform work, and/or attend work-related meetings, workshops or conferences. Job Advertisement: How would you like a job where you get to visit many beautiful places in the Inland NW, see the seasons change from behind the wheel and bring information to those who aren't able to visit us!The Mobile Services Associate brings library services to facilities outside of our traditional buildings. Be welcomed everywhere you go - apply now! $17.00/hour -