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Title: Mobile Service Solutions Specialist - Seattle, WA
Location: Seattle, WA, US
Job Type: Full-time with Benefits
WHO WE ARE
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.
We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Day to Day Responsibilities
This person will be responsible for developing and maintaining a direct relationship with automotive dealers inside their assigned market area, conduct program and vehicle launch activities, along with implementing plans to achieve market area and regional objectives:
The Operations Specialist/Launch Trainer will provide primary operational support to assigned Mobile Service Dealers within the market:
- Attend Annual Business Plan Meetings
- Create and Work Mobile Service Action Plans
- Conduct Repair Order Analysis as needed
- Ensure available technology is utilized up to date
- Review Mobile Service policies and marketing actions
- Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
- Perform Pre-Launch activities, including Dealer Launch Meeting 60-days prior to van arrival
- Strategic planning session on how and who will run the Mobile Service program and vehicle
- Perform on-site Training
- Vehicle Inspection Training
- Service Work Upsell Training
- Telephone Sales Skills
- Customer Handling Skills
- Credit Card Solicitation Skills
- Provide visit summaries to Dealer, District Operations Manager
- Complete all administrative tasks in a timely manner
What you bring
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication, and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
- OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
- Demonstrated proficiency with PC applications in a Windows environment
- This position requires proficiency with Microsoft Word, PowerPoint, Excel, and Internet Explorer
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish action plans
- Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Ability to train and utilize all aspects of automotive service sales
- Ability to influence the service personnel and Mobile Service technicians in the training processes and monitoring the results
WORK ENVIRONMENT
- Up to 75% Travel required
- Overnight travel required
- Have ability to equally accommodate working from home office or remote location
MSXI is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70k to $80k based on current experience.
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