Branch And Mobile Services Manager

Branch and Mobile Services Manager

Sylvan Way

ANNOUNCEMENT NUMBER: 0124-06E

Kitsap Regional Library seeks an experienced, innovative, and dynamic manager to lead the Sylvan Way Branch Library and Mobile Services Team in partnership with a full-time Public Services Supervisor overseeing daily operations. The successful candidate will possess the ability to build effective relationships within the organization as well as with patrons, community organizations and community stakeholders. An ability to proactively recognize and work within diverse teams to respond to community needs is essential.

Sylvan Way operates within Bremerton, one of Kitsap County's most densely populated and diverse communities. With a rich history deeply entwined with the Puget Sound Naval Shipyard, Bremerton is home to many cross-county services and agencies, grassroots businesses, and a vibrant arts and culture scene. The Mobile Services team is hosted within the Sylvan Way Branch and serves community members and organizations with barriers to access throughout Kitsap County.

Beautiful Kitsap Peninsula is located directly across from Seattle and is easily reached by a state ferry system that offers regularly scheduled ferry runs between Seattle and either Bainbridge Island, Kingston, Bremerton, or Southworth. The Kitsap Peninsula is in close proximity to the Olympic Peninsula and the Olympic National Forest and serves as a popular destination for all types of outdoor recreation activities, including hiking, camping, kayaking, scuba diving and boating. We enjoy over 200 miles of accessible shoreline.

GENERAL DESCRIPTION

Under limited supervision, manages, supervises and directs the operation of a large branch library and Mobile Services department to provide effective, current and responsive library services to the community. The Branch and Mobile Services Manager explains and/or ensures library processes, procedures, rules and policies, as well as regulations of regulatory agencies. Incumbents typically manage a branch library and attached department with a staff in excess of 13 FTE's, more than 45 hours of operation weekly and annual circulation of more than 200,000. Directly supervises one or more positions within the branch. Work is performed with broad latitude for exercising independent judgment and decision making. This position may drive a company vehicle.

QUALIFICATIONS AND EXPERIENCE

Master of Library Science Degree from an American Library Association accredited school or actively enrolled in a Master of Library Science Degree accredited program with successful achievement of a Master of Library Science Degree within 2 years of hire. Washington State certification as a librarian or the ability to obtain based on state requirements following completion of degree.

Five years of supervisory/lead experience is required.

A valid US driver license is required.

*A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.

BENEFITS & SALARY

This position is eligible to participate in our medical, dental, vision, basic life, AD&D, long term disability insurance plans, health reimbursement arrangement (HRA), as well as our employee assistance program. Additionally, they will receive 13 paid holidays throughout the calendar year along with 24 days of vacation leave, 12 days of sick leave, and 1 personal day each year.

Kitsap Regional Library participates in the Washington State Public Employees Retirement System (PERS). Employees are automatically eligible for the plan if they work a minimum of 16.25 hours per week (or 70 hour per month) during five months per year for two consecutive years.

Compensation range is $77,988.28-107,953.91 annualized DOE. Wages are determined depending on required and relevant experience and in alignment with internal equity.

ESSENTIAL FUNCTIONS

Any of the following duties may be performed. These examples are representative and do not include all specific tasks an incumbent may be expected to perform:

DUTIES:

• Develop objectives consistent with the Library Director's goals, division goals and the library's standards and policies. Design and implement procedures, systems and performance standards to achieve approved objectives. Solicit staff feedback in order to effectively achieve all of the above.
• Regularly review local data in order to identify trends, and work with staff to develop a plan to engage groups/stakeholders within the community.
• Demonstrate cultural humility through successful relationship building with diverse stakeholders within the community and by developing a strategy for how the branch location might effectively align within the Library's broader diversity, equity and inclusion goals.
• Develop and maintain effective lines of communication within the Branch and division and with other library departments, branches and divisions. Coordinate with other departments in planning, developing and maintaining efficient workflow among departments, branches and divisions.
• Oversee preparation of Mobile Services department and ensure that drivers are properly trained.
• Serve as a member of the Public Services Manager team. Communicate branch needs effectively, and contribute to the development of policies, projects, or protocols which apply to all branches.
• Interview, select and hire new employees for both teams. Establish hours of work as well as direct, plan, assign and determine the manner of work performed. Approve overtime and the use of employee time off. Evaluate employee performance and recommend employees for promotion or pay adjustment. Coach employees to successfully meet individual, department, and organizational goals. Address employee grievances, recommend discipline and ensure compliance with applicable Federal, State and local laws and regulations.
• Serve as a community leader by engaging in and/or facilitating community conversations, as well as by becoming directly involved in community organizations. Provide input into the decision- making processes of governmental bodies and other groups that can affect the branch's ability to provide services.
• Establish liaison with the building owners, Friends of the Library, local community boards, organizations, and city/county governments where appropriate. This may involve public speaking before civic groups or soliciting support of volunteer leaders.
• Promote library services, programs and hours. May write articles regarding branch programs or topics for publication in newspapers, periodicals or related publications.
• Assist volunteer groups in promoting fundraising activities for the benefit of the system.
• Assist patrons or staff with current and emerging library technology, including digital media. Provide basic readers' advisory and reference services. Maintain current knowledge of system-wide materials, resources and services.
• Interpret library policies and procedures for the public, as well as resolve circulation, patron and personnel issues within established guidelines.
• Assist staff in planning and implementing programming activities as required.
• Facilitate programming and assist Librarians assigned to the branch with programming activities as required.
• Manage the library's facility and equipment and work with the IT and Facilities departments to ensure that the library facility and equipment are in good working order.
• May partner with the library's Foundation department in planning and fundraising, including writing or assisting in writing applications for grant or other special funding in support of new or enhanced library facilities or services.
• Address patron questions and/or complaints regarding library services, facilities and resources or the use of resources. Identify, address and report safety and security issues and/or refer to appropriate authorities as needed.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain regular and reliable attendance.
• Knowledge of the principles and practices of management and demonstrated ability to establish and maintain positive effective working relationships with staff, patrons, Friends of the Library, local boards and other community groups and leaders.
• Ability to tactfully address patron concerns.
• Ability to manage multiple tasks and issues simultaneously and to appropriately react to changing demands, priorities and situations.
• Ability to use initiative and independent judgment in a wide variety of situations.
• Knowledge of budget management.
• Ability to communicate effectively, orally and in writing, with a diverse patron base and staff and to write and edit a variety of written materials including those for outside publication.
• Ability to effectively speak publicly and make presentations before special interest groups, funding sources, the news media and others and to clearly explain policies and procedures to staff.
• Ability to operate standard office equipment, perform required data entry proficiently and utilize computer software and specialized programs.
• Ability to work a varied schedule, including evenings and weekends. Ability to respond to emergencies or crisis situations, as needed.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is required to:

• (CONTINUOUS) seeing, talking, hearing and manual dexterity.
• (FREQUENT) sitting for long periods of time, walking, standing, grasping, keyboarding and repetitive motion of hands/wrists.
• (OCCASIONAL) kneeling, stooping, reaching, bending, crouching, twisting and squatting.
• Requires the ability to lift, push, pull and carrying objects weighing up to 10 pounds and occasionally up to 25 pounds. Work is performed indoors under office-type conditions. May be required to operate an automobile.

LIBRARY EXPECTATIONS

Listed below are expectations of all library employees:

• Excellent customer service for patrons and co-workers.
• Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
• Knowledge and support of Kitsap Regional Library's policies and procedures.
• Ability to work effectively within a team.
• Ability to adapt to rapidly changing information, technology, work procedures and library services.
• Ability to maintain confidentiality in dealing with patron and/or employee records.

SCHEDULE

This is a full-time exempt position scheduled for 40 hours per week. The schedule will be determined by the supervisor upon hire and may include weekends and evenings. Please note that schedules are subject to change to meet the needs of the library.

APPLICATION INSTRUCTIONS

To apply for this position and future positions, please visit our website at KRL.org and select "Careers" located at the bottom of the page. This position will remain open until filled. The first review of candidates will take place on January 29th, 2024.

Should you need an accommodation and/or assistance with the application process please email jobs@krl.org.