Mis/Qa Specialist - Youth Services

JOB TITLE: MIS/QA Specialist

DIVISION: Youth Services

DEPARTMENT: Youth Services Data Team

LOCATION: Youth Services LocationsSouthwest and East (SER Workforce Center - 5200 Stecker St, Dearborn, MI 48126 and Samaritan Center - 5555 Conner St, Detroit, MI 48213)

REPORTS TO: Youth ServicesData Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 8/8/2022

JOB SUMMARY: Responsible for data management and validation of Youth Services programs. This includes quality assurance tracking, collating and verifying data from multiple sources while maintaining regulatory standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Verifies participant’s eligibility to ensure compliance with funding sources.
2. Enters initial enrollment information into external Management Information Systems (MIS).
3. Assess participant profile to assign Case Manager at enrollment.
4. Audits activities and follow-up data in external MIS
5. Assists in the monitoring of the internal MIS data system to ensure data integrity.
6. Assist in programmatic internal and external audits.
7. Maintains knowledge of the programs statement of works and key performance indicators.
8. Compiles program statistics, performance data and prepares related reports for submission.
9. Enter relevant participant placement data verified during the Case Management follow-up process and generates reports as required. Communicates with program team, partner agencies to ensure consistent and accurate reporting of participant progress.
10. Reconciles and validates reports with related data files/sources; reports errors and corrections to Data Manager.
11. Maintains organized and secure filing system.
12. Creates an internal audit plan for activities and reports monthly documentation needs for case management.
13. Provides on-going technical assistance to staff as needed.
14. Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES: NONE

JOB QUALIFICATIONS:

1. Bachelor’s Degree preferred in relevant area of study with comparable experience (5 - 7 years minimum)
2. Experience in workforce development programs including WIOA regulation preferred.
3. Bilingual language skills in English/Spanish or English/Arabic are preferred.
4. Ability to work well with other teams.
5. Computer skills in Microsoft Excel and data systems necessary to effectively maintain a database and generate reports.
6. Interpersonal skills necessary to effectively communicate with staff and partner agencies in non- technical terms.
7. Analytical ability to identify and resolve reporting errors.

1. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.
2. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data.
3. Valid Michigan driver’s license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.

PHYSICAL REQUIREMENTS:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.