Metal Recycling Equipment Technical Services Expert

The Metal Recycling Equipment Technical Services Expert provides quality services to support project profitability and on-time deliverables associated with Lindemann Capital Equipment (CE) and Engineered-To-Order (ETO) projects/products as well as support existing Texas Shredder-Lindemann (TSLN) products/customers. This position provides Metal Recycling Equipment installation and commissioning support associated with Lindemann CE and ETO projects.

• First point of contact for customers requiring Metal Recycling Equipment Technical/technology support services (fast access to the latest information and expertise) and nominated contact for key customers (when applicable, e.g. Breakdowns).
• Provides Metal Recycling Equipment Technical and process expertise in area of maintenance, technical incidents and requests, troubleshooting, and process knowledge for Lindemann technology.
• Provides Metal Recycling Equipment Technical and hands-on service during installation, checkout, start-up, and commissioning to ensure safety and proper equipment and system erection is in accordance with contract designs and drawing requirements.
• Ensures proper fulfillment of all quality, environmental, health & safety (QEHS) rules and regulations of TSLN and the customer; performs safety inspection at workplace prior to start of the job, elaborates job safety analysis (JSA) for any specific job at site, right usage of PPE, reports any unsafe condition at site.
• Maintains and develops Metal Recycling Equipment Technical competency of self and technical team by monitoring/seeking emerging product and system technologies while leveraging customer opportunities to consistently position TSLN as a leader in the metals recycling industry.
• Independently develops Metal Recycling Equipment Technical competency related to existing TSLN products and supported software programs/technologies.
• Participates in internal and external meetings to support customer project requirements; reviews sales orders for accuracy, scope and schedule for all sold projects containing electrical panels, software or electrical commissioning; analyzes customer’s requirements and communicates challenges and/or issues to appropriate parties.
• Consults with the team coordinator/manager for guidance, direction, and priorities.
• Reviews commissioning and Metal Recycling Equipment installation reports for completeness and accuracy.
• Travel (domestic and international) may be required. (Average 50%).
• Consults with Metal Recycling Equipment Technical Services, Product Managers, and PM to develop and improve product line.
• Provides expert Metal Recycling Equipment technological support for sales and account management teams.
  • Contribution and support to service sales and proposals.
• Performs other miscellaneous duties and/or other special projects as required.
• Abides by HSE policy and practices.

QUALIFICATIONS AND EXPERIENCE

• Minimum five years of experience in customer service and sales support.
• Experience in hydraulics/mechanical trouble shooting required.
• Post-secondary technical education in electrical/electronic fields preferred.
• Equivalent experience commensurate with the knowledge gained through completion of one of the above degrees will be considered in lieu of a degree.
• Proficient in utilization of Microsoft Office programs.
• Proficient with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).
• Experience with Metal Recycling Equipment a plus.

SKILLS, ABILITIES, AND KNOWLEDGE

• Professional client management and business literacy skills.
• Excellent organizational skills, problem solving skills, and trouble shooting skills required.
• Exceptional verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Initiative is required to identify and anticipate customer needs and to make recommendations for implementation.
• Self-directed and motivated to manage all departmental tasks, jobs, and miscellaneous activities.
• Flexibility and availability to interact with customers as required.
• Possess a sense of urgency and sensitivity to internal and external customer problems/concerns.
• Establish/maintain trusting relationships with team members and customers to effectively gain support and achieve results.
• Ability to manage multiple conflicting priorities in a fast-paced environment.
• Ability to comprehend domestic and international issues while effectively communicating with clients.